New

Field Support Engineer II

Mirion Technologies
United States, Georgia, Atlanta
1218 Menlo Drive Northwest (Show on map)
Apr 18, 2025
Description Onsite Installation: Provides schedule information for installations and service trips, identifies, and repairs onsite product failures, and orders and replaces parts as needed. Assist design engineers to identify and implement problem resolutions, develop service tools for in-house and field-based support, and assists with repairs, refurbishing, and testing of all assigned product lines . Performs post-installation tasks with customers to include follow-up customer satisfaction inquiries, collecting installation documentation, and updating CRM cases. * Service Support: Provides onsite customer service support, such as technical repairs, service, Preventative Maintenance Inspections, and other activities as required to ensure the proper functionality of the product. * Training and Ongoing Support: Conducts customer product/ field service training for installation and repairs, and training for internal employees and distributors. Develops technical support documentation, work instructions, knowledge base documents, and FRU replacement instructions. Answers inquiries and questions in a timely manner, provides resolutions for complaints following the quality process, and communicates with customers via phone, conference calls, texting, instant messaging, and/or emails * Develop customer facing documentation. Develops technical support documentation, work instructions, knowledge base documents, and FRU replacement instructions * Provide support for product changes. Assist design engineers to identify and implement problem resolutions, develop service tools for in-house and field-based support, and assists with repairs, refurbishing, and testing of all Alignment products Additional Job Requirements: In addition to the job description noted above, list and describe any additional special requirements, such as certification, knowledge or skills. Education and Experience Requirement * BSc. in Engineering or other technical discipline preferred * Proven 2+ years of technical expertise in the installation and service of x-ray or radiation therapy equipment is preferred. Best: laser installation, alignment, and calibration experience. * Technical proficiency in electrical and firmware design * Able to perform failure and root cause analysis, provide input and feedback to manufacturing team to improve yield, quality, and cost of product. * Proficient in the use of Salesforce or similar CRM * Strong technical aptitude, experience of web-based applications, comfortable with learning new technologies and industry standards * Travel - 60% - may include international trips Qualifications Experience 2 years: 2+ years of technical expertise in installation and service of X-Ray or radiation therapy equipment (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)