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Back to search resultsIT Service Desk Analyst I - Full-time
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![]() United States, Maryland, Baltimore | |
![]() 6701 North Charles Street (Show on map) | |
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Under direct supervision and in accordance with IT service level agreements, primarily provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Support is provided primarily via telephone, email and remote assistance. The analyst may be required to visit customers on premise and at remote sites, under the direction of the Team Lead, Service Desk Manager, or a designee. Responsibility includes IT Service Desk inbound calls, ticket processing, routing and escalating non-first level resolvable customer inquiries, service requests and incident reports. May assist as a resource on special projects, video visits and may also provide limited desk side support for break/fix hardware issues while executing all duties as assigned.
Education High School, Technical Certificate preferred Experience 1 years' experience in a Technical Support Call Center setting. Hospital experience preferred. Knowledge, Skills and Abilities
Licensures, Certifications
Physical Requirements
Working Conditions
Conditions of Employment
Principal Duties and Responsibilities
All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment.
Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Teamwork I will be engaged and collaborative. I will keep people informed.
Ethical Behavior I will always act with honesty and integrity. I will protect the patient.
Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Pay Range $52,635.34 - $81,584.77Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. |