Call Center Representative

Who We Are

Kinsley Materials offers several quality products and services such as ready-mix concrete; construction aggregates; precast concrete products, fine-grind limestone filler products; organic recycling and disposal; and construction trucking services. It's our goal to make sure our clients can count on us for whatever they need to get their projects done. If you'd like to join a team that takes pride in manufacturing the products that build the world around us, then apply today!

Why Kinsley Construction?

• Competitive salary and benefits package; including Single and Family Medical Insurance/Dental/Vision, Short/Long Term Disability, Life Insurance, 401K Plan with company match, (9) paid holidays, and up to (20) days PTO.
• Opportunities for career advancement and professional development.
• A collaborative and inclusive work environment.
• A company committed to safety, quality, and integrity in all projects.
• The chance to be part of a respected construction company with a long history of excellence.

Summary of Position

Kinsley Materials is seeking a Call Center Representative to join our team. This position plays a key role in ensuring a smooth customer experience by answering inbound calls, collecting order details, and entering accurate information into our order tracking system. This is a great opportunity for someone who is organized, reliable, and thrives in a fast-paced, team-oriented environment.

Typical Responsibilities / Essential Functions

• Answer incoming customer calls in a professional and timely manner
• Collect and confirm key order information, including material type, quantity, delivery details, and job site location
• Accurately enter all order data into the internal order log system
• Communicate effectively with dispatch, operations, and sales teams as needed
• Provide outstanding customer service by resolving general inquiries and escalating issues appropriately
• Maintain organized call records and documentation
• Perform other related duties as required

Requirements

• Previous experience in a call center, customer service, or dispatch role preferred
• Strong communication skills and attention to detail
• Comfortable working with computers and data entry systems
• Ability to multitask and remain calm under pressure
• High school diploma or equivalent required

WE ARE AN EQUAL OPPORTUNITY EMPLOYER