Utility Operations Manager

About the Team

At Bermex, we value customer relationships and strive to go the extra mile to delight our customers. We provide expert meter reading services and solutions to utilities throughout the United States, including leak detection, atmospheric corrosion, line location, and water, gas, and electric meter reading. We're always seeking motivated individuals who enjoy working independently and love the outdoors to join our team.

About the Role

The Utilities Operations Manageris a key leadership role responsible for overseeing and managing utility services operations, including underground utility system installation, maintenance, meter reading, and repair. This role requires the Utility Manager Certificationto ensure compliance with industry standards and regulations. The Utilities Operations Manager will also supervise and lead field operations, ensure projects meet regulatory requirements, and foster a culture of safety, quality, and operational excellence. The role includes managing a team of field crews, project oversight, customer communications, and staff development.

What You'll Do

• Leadership & Supervision: Supervise and lead a team of operations supervisors, foremen, and field crews to ensure smooth execution of utility projects, including installation, maintenance, meter reading, and leak detection. Provide training, support, and performance evaluations.

• Operations & Compliance: Ensure all utility services and projects adhere to safety protocols (OSHA), company policies, and regulatory requirements. Perform field inspections and monitor the execution of utility projects to guarantee quality, safety, and compliance with utility regulations.

• Utility Manager Certification Requirements: As a certified Utility Manager, you will ensure that operations meet state and local regulatory compliance, including underground utility system installation, maintenance, and repair. Maintain up-to-date knowledge of utility management best practices, regulatory changes, and industry standards.

• Project Management: Oversee utility projects from start to finish, ensuring timely completion, quality standards, and budget adherence. Manage project scheduling, staffing, and resource allocation to meet deadlines and operational goals.

• Customer Communication: Maintain professional and effective communication with clients and customers. Address customer concerns, resolve complaints, and provide updates on project progress.

• Business & Financial Management: Oversee operational performance, reviewing reports on expenditures, staffing levels, safety, and project timelines. Ensure accurate record-keeping for reporting purposes. Develop and monitor budgets, forecasts, and resource allocation to optimize project efficiency and profitability.

• Training & Development: Lead employee development programs, including coaching, training, and feedback. Foster a culture of continuous improvement by promoting employee skill growth and process enhancement.

• Safety & Risk Management: Ensure all field operations adhere to company safety standards and industry best practices, including compliance with OSHA regulations and utility-specific safety protocols.

About You

Must Haves

• Certification: Statewide Utility Manager Certification(Required)

• Education: High School Diploma or GED

• Experience: Minimum of 3 years of operations management experience in underground utility operations or a related field, with at least 2 years in a supervisory role.

• Strong leadershipskills and ability to manage teams effectively across various operational tasks.

• Experiencemanaging utility services, including underground systems, meter reading, and utility maintenance.

Nice to Haves

• Education: Bachelor's Degree in Operations Management, Business Administration, or a related field.

• Experience: 5+ years of operations management experience, with expertise in budget development and oversight.

Skills

• Expertise in conflict management, safety processes, and business negotiations.

• Ability to delegate, lead, and maintain control of operations and customer service.

• Financial management experience, including the ability to analyze performance reports and optimize operational performance.

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and learning new software applications.

• Excellent communication and interpersonal skills, especially in dealing with customers and senior management.

Additional Requirements

• Physical Requirements: Ability to perform physical work and travel to multiple job sites daily. Must be comfortable working outdoors in varying weather conditions and walking long distances.

• Drug & Alcohol Testing: Mandatory due to regulatory requirements.

• Travel: Required to visit multiple job sites daily (Company vehicle provided).

Benefits

• Health & Safety: Medical, dental, vision, and additional coverage options; Company-paid life insurance; Disability insurance.

• Retirement: ESOP and 401(k) plans with company match.

• PTO & Perks: Paid vacation, holidays, sick days (NYC only), paid wedding day, and more. Company-provided vehicle, gas card, and mobile phone allowance (if applicable).

Travel Requirements

• % of travel time: 20%

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)