Customer Project Manager - 1437824

The application window is expected to close on: 4/25/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

US Citizen

Meet the Team:

The Observability Team operates as a unified structure where Project Managers, Consultants, and Solution Architects collaborate seamlessly, ensuring alignment and shared goals. We provide a consistent delivery experience, leveraging our deep observability expertise to drive business success.

Our training enables seamless implementations and measurable outcomes for customers. With governance closely integrated with the Technical team, decision-making is enhanced, issue resolution is accelerated, and projects are executed with both strategic oversight and technical depth.

Your Impact:

• Customer Project Specialists providing support services scenario
• Conducts project support activities either within a project or program environment or within a project support services team
• Customer Project Specialist leading small projects scenario (e.g. joins Cisco via Associate Project Manager program):
• Lead projects to achieve on-time, within budget, high- quality delivery while achieving customer satisfaction
• Responsible for project metric tracking, and managing project financials and profitability
• Identify risk, issues and develop risk response strategy
• Lead or support execution of contract Change Management process
• Manage Partner delivery and commercials when 3^rd party technical delivery resources are engaged
• Conduct project support activities
• Build Cisco's project community by sharing lessons learned,
• Best practices and participating in the PMO Role Community

Minimum Qualifications:

• BA/BS or 4+ years of proven experience in project management
• PMP certification (Project Management Professional)
• Strong technical expertise in observability solutions, including AppDynamics, Thousand Eyes, and Splunk.
• At least two years of hands-on experience managing complex technical projects. Project management skills, including the ability to provide strategic guidance and drive successful multi-tools implementation.
• Experience with SLED and Federal Observability projects, requiring additional regulatory and compliance knowledge.

Preferred Qualifications:

• SCM certification (Certified Scrum Master)
• Specialized training and certifications in AppDynamics, Thousand Eyes, and Splunk.

#WeAreCisco:

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!