University Schools IT Support Technologist

University Schools welcomes applications for an IT Support Technologist.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

University Schools IT Support Technologist plays a vital role in providing technology support for University Schools and reports to Ball State Information Technology. This position is responsible for

desktop, laptop, iPad, internet filter, MDM, system support, overseeing the computer replacement plan, and ensuring the proper maintenance of University Schools technology equipment, including tech support to all printers, projectors, computers, and other technology in the Indiana Academy residential spaces, as needed and per Ball State University Information Technology best practices.

1. Bachelor's degree from an accredited institution;
OR
2. Associate's degree and two years of related experience will be accepted in lieu of a bachelor's degree.
OR
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

At least two years of experience supporting desktop computers, laptops, mobile devices, networks, and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of MacOS, Windows, and iOS operating systems and the Microsoft Office suite of applications.

Bachelor's degree in computer technology, information systems, computer science, or related area.

None

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Technology Integration and Student Support: Collaborate with teachers to support K-12 students in effectively using iPads and other educational technology. Provide hands-on assistance to students to enhance their understanding of digital tools, ensuring technology is used effectively for learning and creativity.

Building-Wide IT Communication and Support: Serve as a responsive and approachable resource for all members of the school community, including teachers, students, staff, and administrators. Provide timely communication and support for technology-related issues, ensuring a collaborative and solution-oriented approach to tech challenges.

Innovation Lab Technology Specialist: Learn, maintain, and train students and staff on the use of iLab technologies, including 3D printers, laser cutters, and other maker-space tools. Provide troubleshooting support and guidance on safe and effective use, fostering an environment of exploration and innovation.

Provide technology support for all University Schools hardware, software, systems, and network connectivity; provide basic technology training and onboarding for University Schools staff. Provide event and meeting support for University Schools employees.

Oversee the complete lifecycle of student laptops and iPad technology, including MDM

deployment, inventory management, procurement, and device support. Coordinate repairs for damaged devices and facilitate timely replacements to ensure seamless access to technology for all students.

Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to University Schools systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies while adhering to Ball State University Information Technology best practices.

Develop and present an annual technology replacement plan for review by the University Schools administrative team and Ball State University Information Technology.

Ensure all technology remains up to date and fully compatible with the operating systems

required for state testing, maintaining seamless functionality, and compliance.

Track all technology-related issues via the Ball State University Information Technology response system. Schedule reasonable upgrades and installations in conjunction with Ball State University Information Technology. Manage hardware inventory, support, and replacement in conjunction with Ball State University Information Technology.

Address computer-related problems and/or troubleshoot computers, peripherals, or software problems within University Schools. Provide emergency response support for critical technology issues as they occur in the classroom setting. Configure, set up, and maintain equipment used within classrooms. Provide support for teachers in integrating technology in the classroom.

In conjunction with Ball State University Information Technology, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information, and systems for University Schools.

Oversee and coordinate the management of the internet filtering system in collaboration with Ball State University Information Technology to ensure a secure and compliant online environment.

Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests.

For nominations and questions regarding this opportunity, please contact Kyla McKillip, Interim Assistant Director of Talent Acquisition at WORK@bsu.edu.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.