MIS SPECIALIST

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Looking for a career opportunity in management information systems where your talent and drive to excel will be celebrated and where you'll have room to grow? If you are passionate about computers and networks and feel everyone should have a chance to improve their lives, we have the role for you! As the industry's global leader in evidence-based rehabilitation, we are looking for dedicated people like you to add to our growing team.

Join a Community That Cares:

Joining GEO means contributing to our mission to provide the best rehabilitation and community reintegration programs and services to those in our care. GEO is a place for professional growth, exploration, creativity, and valuable interpersonal relationships. Interested in achieving extraordinary things? Send in your application. Every one of our employees makes us who we are.

Summary:
The MIS Specialist provides para-management and technical expertise to the MIS division and secondary line support to facility users. In addition, this position supports, advises, and maintains, various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration.

Primary Duties and Responsibilities:

• The MIS Specialist is responsible for ensuring the smooth day-to-day functions of MIS Service area.
• The MIS Specialist is responsible for ensuring staff coverage, call levels and contractual compliance.
• The MIS Specialist is the second level of end-user problems or questions.
• Carries out first line support for all aspects of a facility's IT infrastructure in person, on the phone and via remote connection.
• The MIS Specialist carries out fault finding and problem solving on software and hardware issues and passes on more the most complex faults and requests for regional support.
• Provides technical support to ensure that personal computers and servers (hardware and software) are performing properly. Coordinates with the Corporate and/or regional staff on an as needed basis or with other duties as assigned.
• The MIS Specialist tracks technology inventory.
• Performs necessary research on specifications and orders hardware and software inventory required to be fully functional and in compliance with corporate standards.
• The MIS Specialist may monitor the facility computer operation's budget in conjunction with Regional I.T. staff.
• Maintains security administration of systems and assigns local domain log-in profile and passwords for staff as necessary; ensures that users have access to appropriate applications and files that will allow them to perform their assigned duties.
• The MIS Specialist creates, maintains, modifies, and produces accurate and timely reports using Crystal Reports on GEOnet systems.
• Collaborates with the training department to develop and implement system training on a regular basis to all appropriate staff personnel.
• The MIS Specialist maintains daily backups on LAN and restores when required.
• Maintains security, operation, and maintenance of the system The MIS Specialist ensures strict adherence to software licensing rules and maintains careful records.
• Generates reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management.
• The MIS Specialist travels to other facilities not limited to the staff's home region as needed.
• General knowledge of telephone systems.
• The MIS Specialist performs other duties as assigned

Minimum Requirements:

• Must be twenty-one (21) years of age or older.
• Bachelor's degree in computer science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations. Educational and progressive work experience may be substituted for a bachelor's degree at management's discretion.
• Demonstrated lead worker or supervisory experience.
• Ability to identify and solve computer problems and act independently with a wide variety of employees and vendors required.
• Good troubleshooting skills and the ability to understand and resolve technical problems independently.

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