Systems Support Manager - Texas

Are you looking for a career with premium benefits and the potential for growth?

At Keefe Group, a TKC Holdings Company, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We are proud to be a military and veteran friendly employer.

• Prepares and delivers informal and formal presentations to own team, department, other IT teams, and business partners.
• Proactively seeks training and developmental activities related to the industry and recommends for self and others.
• Assists others with identifying career development opportunities and develops training plans for team members.
• Provides escalation assistance; recommends potential solutions to issues; follows established escalation procedures; resolves moderately complex issues.
• Ensures compliance to and upholds the standards, processes, and procedures.
• Defines, develops, communicates, and implements standards, processes, and procedures for the team. Also assists with defining departmental standards, processes, and procedures.
• Establishes key performance metrics for the team and monitors to ensure compliance of established standards, processes, and procedures. Assists in the development of department metrics.
• Acts independently to determine methods and procedures on new or special.
• Provides guidance and direction to professional individual contributors and/or skilled support individual contributors.
• Acts as advisor to department and may become actively involved, as required, to meet schedules and resolve problems.
• Creates formal networks involving coordination among groups.
• Interacts daily with subordinate and functional peer groups.
• Interaction normally requires the ability to gain consensus and cooperation of others from multiple areas/departments.
• Collaborates and partners with subordinates and/or functional peer groups.
• Collaboration may involve presentation and exchange of information.
• Assist in managing outside vendor relationships.
• Informally and formally coaches and mentors less senior team members individually or as a group.
• Other duties as assigned.

Supervisory Role: Yes

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• DB2 Experience required.
• Solid understanding of Windows architecture.
• Solid understanding of Visual Studio Environment.
• Solid understanding of Relational Databases.
• Requires strong supervisory skills: a demonstrated ability to lead people and get results through others.
• Ability to work in a correctional environment.
• Ability to define problems and resolve them quickly.
• Ability to work well with ever changing priorities and or situations.
• Excellent organizational skills.
• Ability to work independently or within a team.
• Ability to travel on business as required.

Keefe offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage

• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay

• We now also offer DailyPay providing you immediate access to earned wages.

We are proud to be an Equal Employment Employer. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108