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Product Adoption Services Specialist

Relativity
United States, Illinois, Chicago
Apr 24, 2025
Posting Type Hyrbid Job Overview Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to-many enablement activities and structured onboarding processes. As a Product Adoption Services Specialist, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a particular focus on supporting broader adoption initiatives and delivering standardized onboarding experiences. Job Description and Requirements Responsibilities Conduct one-to-many enablement sessions during customer onboarding to ensure proper setup and initial adoption of Relativity products Respond to and manage basic to intermediate customer inquiries regarding Relativity workflow across the product line Support the delivery of standardized adoption materials and training programs created by LDI Education Assist in capturing customer requirements and collaborate with internal teams to implement solutions that address common business needs Provide feedback to Expert Product Services team members about recurring adoption challenges and potential improvement opportunities Participate in cross-functional meetings to represent the customer perspective during discussions about product enhancements Support customers within a specific segment or product area under the guidance of senior team members Qualifications Bachelor's degree or equivalent work experience Minimum of 5 years of eDiscovery experience Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences Strong organizational skills with ability to manage multiple projects simultaneously Problem-solving aptitude with attention to detail Exercise sound udgment and make independent decisions Demonstrate consistent commitment to core company values Customer-centric mindset with a desire to help others succeed Adaptability and willingness to learn new technologies and processes Relativity Certified Administrator (RCA) certification Experience with AI/ML solutions for e-discovery is a plus Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $77,000 and $115,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.