INFORMATION SPECIALIST (WELCOME CENTER ASSOCIATE)

The Information Specialist (Welcome Center Associate) provides exceptional customer service in welcoming, assessing and appropriately responding to the needs of Welcome Center visitors who will primarily be current and prospective MPS families and students.

The salary range is $45,163.00 - $61,557.00 (12 months/260 days)

ALL candidates must attach:

Current resume.
Conferred transcripts confirming degree.

If you are unable to electronically attach these documents, please email them to Zennia Zivkovic, sifuenz@milwaukee.k12.wi.us.

Applications for the following position are being accepted by the Office of Human Resources no later than Friday, May 9, 2025.

A current resume must be attached to the completed application (if you are unable to electronically attach these documents, you must email hard copies which must be received on or before the deadline date listed above at sifuenz@milwaukee.k12.wi.us).

Caution: When attaching documents to the application, be sure the documents are legible. If the documents cannot be read, your application may be disqualified from consideration. If you are selected for the next stage of the interview process, you will be asked to request three, electronic professional references.

Appointment is subject to a criminal background check, a drug/alcohol test and credential verification. No applications will be accepted incomplete and/or after the deadline date and time.

• High school diploma. Bachelor's degree in business, communications, marketing or related areas preferred.
• Customer service experience working with individuals from varied backgrounds required.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook required.
• Familiarity with MPS systems, especially Infinite Campus, Parent Dispute Resolution System, TRIP and other applicable district systems preferred.

• Greets, registers and appropriately assesses and responds to the needs of Welcome Center guests.
• Ensures that all visitors' entrance and exit is properly recorded in the Welcome Center tracking system.
• Provides service to families in the areas of parent portal account creation, password resets, complaints, general enrollment, transportation, specialized service referral, Head Start and bilingual testing questions.
• Maintains welcome center supply inventory by working with the department administrative assistant.
• Ensures that the welcome center is kept clean and inviting at all times.
• Notifies the appropriate district staff and the director of any staff, service delivery, technology issues or concerns immediately.
• Actively supports the MPS Strategic Plan.
• Performs other duties as assigned.

The Milwaukee Public Schools does not discriminate in its programs, activities, facilities, employment, or educational opportunities on the basis of a person's sex, race, age, religion, color, national origin, ancestry, creed, pregnancy, marital or parental status, sexual orientation, or disability. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

In accordance with Wisconsin Statutes, every applicant for a position with Milwaukee Public Schools will be subject to the open records law. Any applicant not wishing to have his/her identity released, must submit a written statement to that effect to the Office of Human Resources. The identities of all "final candidates" may be released. Milwaukee Public Schools reserves the right to interview the best qualified candidates.