Program Assistant for Education Opportunity Center

The Division of Student Affairs fosters student growth and development. The Division of Student Affairs aids, direct and informs students about services and programs that will expand students' educational experiences and prepare them for diverse lives in local and global communities. The Division of Student Affairs is responsible for many of the outside classroom/off campus aspects of student life at ECSU, including student engagement and leadership, career services, student disability services, residential life, student activities, community standards, special programs and services, student health and wellness, and counseling services. The objective of the Educational Opportunity Center at Elizabeth City State University is to increase the number of low-income, first-generation adults who enroll in postsecondary institutions within seven counties in Northeastern North Carolina. These seven counties include Beaufort, Chowan, Hyde, Pasquotank, Perquimans, Tyrell, and Washington.

*This is a grant funded-position. At the end of the grant continuation is not guaranteed.*
The Program Assistant reports directly to the Director of EOC. The Program Assistant will provide administrative support to the director of EOC. Program Assistant provides a wide range of administrative support services related to carrying out the goals and objectives of EOC Services, funded by the U.S. Department of Education. The objective of the Educational Opportunity Center at Elizabeth City State University is to increase the number of low-income, first-generation adults who enroll in postsecondary institutions within seven counties in Northeastern North Carolina. These seven counties include Beaufort, Chowan, Hyde, Pasquotank, Perquimans, Tyrell, and Washington.

Knowledge-Program and Organization: Knowledge of federal and state policies affecting program areas. Ability to reference, research, and apply to address client and program needs. General knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to process daily actions and requests within established guidelines and with knowledge of operational processes and procedures. Ability to use applicable technology, web-based data systems and programs needed to complete work assignments.

Program Administration: Ability to complete daily work to meet established deadlines and client needs for a program or within a program. Ability to collect, organize, and disseminate program information. Ability to generate standard reports. Ability to monitor and maintain accounting records.

Customer Service: Ability to respond promptly and accurately to clients based on established policies and procedures. Ability to explain established procedures and practices in terms of client needs and business results and goals. Ability to follow up on issues needing policy interpretation with higher-level staff or supervisor and responds back to clients. Ability to develop and maintain productive and collaborative work relationships. Knowledge of the clients' mission, goals and needs.

Communication-Verbal/Written: Ability to relay program information and explain processes to clients. Ability to respond to client needs within established parameters. Ability to request information needed to process work or to report factual information regarding work. Ability to document work as requested or according to guidelines. A higher-level staff member or supervisor may review some or all communication.

Information/Records Administration: Ability to use applicable data management systems to maintain, manage, and monitor data for assigned program area(s). Ability to gather program data and information, and compile standard reports based on specific requests. Ability to explain and demonstrate for clients how to use software, databases and related forms and tools.

Bachelor's degree preferred; Associate Degree in Business or related fields or two years of college required; work experience may be used in lieu of education; Knowledge of and/or experience working with high school and/or college students, and in a TRIO program or related work experience, and knowledge of collegiate procedures; Proven computer technology skills; Proven customer service skills; preference given to individuals who have succeeded in overcoming economic, social and academic barriers similar to the students.

This position is Subject to the State Human Resources Act.

If there are no applicants in the pool who meet the competency level (knowledge, skills and abilities) required for the position, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affirmative Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affirmative Action Employer.