(CONTINGENT) IT Help Desk Technician

Sony Interactive Entertainment
United States, California, Santa Monica
Apr 25, 2025
Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. This position is for temporary engagement through our staffing partner DZConneX. Candidates must be authorized to work in the United States for this position. This role will be based fully onsite in Santa Monica, CA. For 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of interactive storytelling, gameplay, and technology. Naughty Dog recently released The Last of Us Part I and The Last of Us Part II Remastered for the PS5. We're also proud to say that both games are now available for the first time on PC. We're currently busy at the kennel working on Intergalactic: The Heretic Prophet and we'd love to find talented individuals to join us. Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together. Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have previous experience assembling/repairing custom high end PCs, technical hardware/software knowledge, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog's growth and development, we would love to hear from you. What will you do: Build custom PC workstations on-site on a regular basis Serve as first point of contact for hardware and software technical issues Perform remote and local troubleshooting and diagnostics Install, modify, and repair computer hardware, software, and peripherals for users Assist with equipment setup and deployment to local and remote users Follow up with users and see problems through to resolution Document instructions and resolutions Properly escalate unresolved queries to the next level of support Organization and inventory of IT hardware Shipping and receiving IT hardware Movement of user equipment and or servers throughout the office Additional responsibilities may be assigned as needed What skills will you use: Proficiency building PCs and working with PC hardware Strong client-facing customer service and communication skills Strong troubleshooting skills Strong understanding of the Microsoft Windows 10/11 operating systems Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook Bonus Skills: Operating Systems: Windows 11, Ubuntu Languages: Python, SQL, PowerShell, Bash Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro Scripting and automation Familiar with A/V systems Familiar with live streaming hardware and software Familiar with Sony PlayStation hardware and peripherals *Please refer to ourCandidate Privacy Noticefor more information about how we process your personal information, and your data protection rights.* At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click hereto learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $31 — $34 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.