Member Service Representative (Fraud Department)

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Apr 26, 2025
Join Our Team as a Member Service Representative in the Fraud Department! Location:* Pensacola, FL* Set-Up:* Hybrid (after training)* Pay Rate:* $17.50/hour* Are you ready to make a meaningful impact? We're looking for compassionate and dependable individuals to join our Fraud Department as Member Service Representatives (MSRs). In this role, you'll be the reassuring voice our members need when they face fraud concerns on their accounts. Why You'll Love This Role: * Make a Difference: Help members navigate through challenging situations with empathy and professionalism. Your support will provide them with the reassurance they need. * Dynamic Work Environment: Engage in back-to-back inbound calls while utilizing multiple programs and monitors to resolve issues efficiently. * Career Growth: There are opportunities for conversion to a full-time employee based on performance, dependability, and business needs. Your journey with us could be just beginning! What You'll Do: * Handle high-volume calls from members experiencing fraud issues. * Provide empathetic support and quick resolutions to their concerns. * Collaborate with a team of dedicated professionals in a structured environment. Training Expectations: * Comprehensive training for 6 weeks of training including classroom and on-the-job training. * Participate in a supportive learning environment with trainers and mentors. * After the classroom type of training, you'll enter nesting period to refine your skills before taking calls independently. Schedule & Shift Expectations: * Our Contact Center operates 24/7/365, offering a variety of shift options. * Expect to work one weekend day and some holidays, with a rotating day off during the week. * Your schedule will be available two weeks in advance, allowing for flexibility within a structured framework. What We're Looking For: * Strong customer service skills and experience in a call center or high-volume environment. * Dependability and a commitment to resolving member concerns with tact and professionalism. * A willingness to learn and adapt in a fast-paced setting. Why Join? * Join the largest credit union in the world, serving the financial needs of military members and their families globally. * Be part of a team that values employee growth and offers a supportive work culture. * Enjoy the benefits of a hybrid work setup after training, allowing for a balanced work-life experience. Ready to Make an Impact? If you're passionate about helping others and ready to take on a rewarding challenge, we want to hear from you! Apply today to become a Member Service Representative in our Fraud Department and start your journey with us. Your Future Awaits - Join Us Today! Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on May 10, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.