Representative Customer Service

REV Renegade LLC
United States, Indiana, Bristol
Apr 29, 2025
Additional Locations: Requisition ID: 24202 Sometimes, rebellions start small. Twenty years ago, our company opened its doors with a focus on building heavy-duty products for the motorsports industry, and the Renegade RV name was born the very day we decided to set up a display outside a members-only industry show. That passion to do things differently, rebelling against the status quo, has shaped Renegade into a luxury motorhome legend. Like you, we're renegades, determined to carve our own path, and fueled by an obsession for extreme quality. You'll find we take a proprietary approach to motorhome construction because everything we build is made to own the roads you travel. Renegade RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year. The Customer Service Representative 1 is a key position that ensures our customers/dealers have a favorable experience when interacting with our company. The Customer Service Representative 1 is responsible for providing prompt, professional and accurate service to our customers. Primary Responsibilities: Receives phone calls and correspondence from customers with regard to questions, problems, concerns, or complaints. Facilitates resolution of customer problems by identifying and qualifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion of the resolution. Handles dealer / customer service issues by monitoring and documenting results to ensure customer satisfaction. Maintains high levels of product and policy knowledge in order to provide the most accurate and efficient level of customer service. Communicates escalated dealer or customer issues as required to ensure prompt resolution. Communicates quality issues to management. Uses strong communications skills to enhance relations with our customers. Maintains accurate documentation and reports required to meet department requirements. Ensures compliance with established policies. Performs other duties as assigned. Ability to learn product specific information as it pertains to the position. Ability to work effectively both as a team player and as an individual contributor. Requirements (education, experience, travel, physical, work environment): High School Diploma or equivalent One year experience in Customer Service preferred Experience in a related industry Ability to work under pressure. Excellent interpersonal skills Excellent verbal and written communications skills Good analytical and problem-solving abilities Strong computer skills and comprehension of appropriate software packages Ability to work as a member of a team Ability to work in a multi-tasked environment Work overtime as required Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks Involved in projects as required. Commitments: Treat all employees and customers fairly, courteously and with dignity Maintain positive relationships with customers and employees A team player who is focused on providing exemplary customer service Demonstrates continuous willingness to meet commitments Focus on quality and service Maintains high level of technical expertise, product knowledge and policy knowledge to provide efficient levels of customer service REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. NOTICE FOR CALIFORNIA RESIDENTS Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.