IT Manager

Job Title: IT Manager - Application Development

Department: Information Technology

Reports To: CTO

Manages: QA Analysts, Business Analysts, Solution Architects, Developers, Salesforce Developers/Admins

Position Overview

The IT Manager serves as a technical leader, process evangelist, and people manager for a cross-functional team delivering multi-platform solutions. This role combines product ownership, agile facilitation, and DevOps governance to drive secure, high-quality releases while adhering to ISO/SOC2 standards.

Key Responsibilities

Agile Leadership & Process Ownership

• Act as co-product owner, collaborating with stakeholders to define vision, prioritize backlogs, and ensure solutions meet business and security requirements.
• Facilitate Scrum ceremonies (sprint planning, retrospectives, daily stand-ups), supporting the team to move into a state of self-organization.
• Champion DevOps and CI/CD practices, enforcing strict pipelines, automated testing, and audit trails for compliance.

• Lead and mentor QA analysts, BAs, architects, and developers, fostering skill growth and accountability.
• Conduct performance reviews, resolve conflicts, and align career development with organizational goals.
• Optimize team composition by hiring or restructuring roles to address project needs.

• Embed security controls into all phases of development (design, coding, testing, deployment).
• Mitigate risks by reviewing architecture decisions and third-party integrations.

• Review technical designs for scalability, security, and alignment with business objectives.
• Resolve cross-team dependencies and resource bottlenecks.
• Troubleshoot critical issues affecting system stability or compliance.

• Report progress and risks to executives using metrics (velocity, defect rates, compliance gaps).
• Negotiate scope and timelines with business units while safeguarding technical integrity.
• Escalate impediments requiring leadership intervention (e.g., budget, cross-departmental conflicts).

• 5+ years in IT leadership managing agile teams (QA, developers, architects) in multi-platform environments.
• Technical proficiency in DevOps tools (Jenkins, Gearset, Azure Devops, GitHub Actions), Salesforce, and CI/CD pipelines.
• Security-first mindset with experience implementing ISO 27001/SOC2 controls.
• Exceptional communication for bridging technical and non-technical stakeholders.

• Certifications: CISSP, PMP, or ITIL for governance frameworks.
• Salesforce architecture knowledge (Platform Developer I/II, Certified Architect).
• Deep Agile expertise with certifications (CSM, SAFe) and hands-on Scrum/Kanban implementation.

Benefits:

• Family - Fun atmosphere
• Concierge Service
• Outside Vendors for convenience (car detailing, massage, chiropractor)
• Paid volunteer hours
• Health, dental, vision insurance
• Paid maternity/paternity leave
• 8 paid holidays (including your birthday)
• PTO + Flex Time
• Company events/Quarterly outings