Resident Advocate - Golden West - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

This position is responsible for overseeing and managing the client flow in HRR program buildings and is an integral part of the program's case management team.

Location: Golden West (707 NW Everett St, Portland, OR 97209)

Schedule: Wed - Sun 3 pm - 11:30 pm (Swing Shift)

Seniority Bid Window Closes: 05/8/24 Open Until Date: Until Filled

Compensation: Starting at $20.78 per hour

MINIMUM QUALIFICATIONS:

• Must have a high school diploma or equivalent.
• Basic knowledge of chemical dependency, addictions and mental health issues.
• Experience or familiarity using computers for basic functions (data entry, word processing, etc.)
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre-employment drug screen and background check.
• Must not be on probation or parole.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and direct clients, document client interactions, and provide information and updates to shift staff.
• Interact with clients over course of shift as appropriate.
• Provide support and basic resource information to clients.
• Monitor building/client common areas.
• Conduct periodic inspections of common areas in the building to monitor building/clients.
• Generate reports, routine computer input, create correspondence and filing as directed by team lead.
• Log events/ incidents using factual -observation-based documentation.
• Obtain urinalysis from clients as directed by HRR case management staff or team lead.
• Update HRR area with appropriate resource information as directed by team lead.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designe
• Perform other duties as assigned.

This role is a Union Represented position through: American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here: www.afscme.org

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.