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Service Lane Advisor

Advantage Technical
$36.11-$36.85
United States, Michigan, Auburn Hills
May 01, 2025
Position Title: Service Lane Advisor Location: Onsite. Auburn Hills, MI. Qualifications: Valid driver's license. High school diploma or equivalent. Previous experience in a customer service role, preferably in the automotive industry. Basic knowledge of automotive systems and repair processes. Strong organizational and multitasking abilities. Customer Service: Excellent communication and interpersonal skills to interact effectively with customers. Technical Knowledge: Strong understanding of automotive systems and repair processes. Problem-Solving: Ability to diagnose and resolve customer concerns efficiently. Attention to Detail: Ensure all repair orders and documentation are accurate. Time Management: Efficiently manage time to handle multiple customer requests and service orders. Key Responsibilities: Primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles. Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSUs to service appointments. Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs. Coordination: Work closely with technicians to ensure repairs are completed accurately and timely. Communication: Explain technical automotive information to customers in understandable terms. Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed. Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible. Knowledge Update: Stay updated with the latest automotive technologies and best practices. Responsible for dispatch of vehicles to Technicians for repair. Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.