Client Manager - Online Brand Protection

Position Title: Online Brand Protection (OBP) Client Manager

Location: Addison, TX or Remote

Division & Department: PMO

Position Reports to: Fallon Keating, Director Online Brand Protection

COMPANY VALUES:

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

• Teaming and collaboration
• Advancing science and technology - for a better world
• Dedicating ourselves to our clients' success
• Competing and winning in the marketplace

JOB SUMMARY:

Authentix is seeking a dedicated and results-oriented Online Brand Protection Client Manager to join our growing Online Brand Protection Services team. In this role, you will be responsible for developing and executing online brand protection strategies for a diverse client portfolio, leveraging Authentix's cutting-edge technology to identify, analyze, and mitigate online threats across digital platforms. This role demands strong analytical skills, coupled with excellent communication abilities for clients and internal collaboration. You will also drive a seamless onboarding experience for new clients, including processing service agreements, setting up customer and vendor profiles, and working with clients to obtain relevant documentation for executing the defined service scope. A critical component of this role is that the ideal candidate possesses expert-level knowledge of the full spectrum of online threats (counterfeiting, piracy, trademark/copyright infringement, domain name abuse, social media scams, gray market activities, etc.) and the tactics employed by infringers. Furthermore, the candidate demonstrates an in-depth understanding of the functionalities, policies, and enforcement mechanisms of major online marketplaces, social media platforms, search engines, and domain name systems.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential functions listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

• Oversee the day-to-day management of clients' accounts: Cultivate and maintain strong client relationships as the primary point of contact. This includes facilitating consistent communication, effectively resolving inquiries, providing proactive updates, and fostering a collaborative environment focused on achieving their brand protection goals.
• Maintain Expert-Level Knowledge of Online Brand Protection Trends: Continuously monitor and analyze the evolving online landscape with an expert eye, including new platforms, enforcement mechanisms, emerging sophisticated threats, and best industry practices, proactively sharing insights and recommendations with clients and internal teams.
• Contribute to Service Improvement: Provide expert feedback and insights to the product team, leveraging your deep understanding of client needs and industry trends to enhance Authentix brand protection offerings.
• Develop and Implement Client-Specific Online Brand Protection Strategies: Collaborate with clients to thoroughly understand their unique brand protection challenges and, drawing upon your extensive knowledge, develop and implement highly effective and tailored online monitoring and enforcement strategies.
• Contribute to Program Optimization: Identify opportunities to improve online brand protection strategies and processes based on data analysis and industry best practices.
• Prepare Client Presentations and Reports: Develop and deliver clear and concise presentations and reports summarizing program performance and providing strategic recommendations.
• Track and Forecast Account Financial Performance and KPI's: Maintain visibility, communicate, and forecast revenue & cost timings to internal stakeholders. Work with accounts payable and receivable to ensure timely invoicing and collection on all assigned accounts.

KNOWLEDGE, SKILLS, AND ABILITIES [education, certification, experience, general skills)

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

• 3+ years of experience in the Online Brand Protection industry.
• Experience managing internal stakeholder and external partner relationships.

• Excellent customer service and relationship building skills.
• Effective organizational skills and ability to prioritize workload effectively.

• Excellent analytical and decision-making skills.

PREFERRED SKILLS:

• Service Agreement Processing Proficiency: Familiarity and comfort in processing service agreements, including understanding key terms and ensuring accurate and timely completion, would be a significant advantage.
• Client Onboarding Expertise: Experience in managing and executing a smooth and efficient onboarding process for new clients is highly preferred. This includes a proven ability to guide clients through initial setup and ensure a positive first experience.

SPECIAL REQUIREMENTS [Travel %, language, etc.]

• This job requires some travel (under 10%)

WORK REQUIREMENTS

The work environment characteristics are representative of those an employee encounters while performing the job. Authentix is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), the ADA Amendments of 2008 and all applicable state and local laws concerning disability accommodation. Reasonable accommodations will be provided to individuals with known physical or mental disabilities if such accommodation would not impose an undue hardship on the company, and would enable the individual to apply for, or perform, the essential functions of the position in question.

Environment: Work is performed primarily in a standard [office/warehouse/lab] environment. Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.

Physical: Essential functions require sufficient physical ability and mobility to work in an [office/warehouse/lab] setting. While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is "At-Will" and based on mutual consent. Authentix, Inc. is an Equal Opportunity Employer.