Lead IT Operations Analyst - Executive Support

The Lead IT Operations Analyst will be responsible for assistingexecutiveleadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices and off-site events. This position requires excellent customer serviceskills with an emphasis onexecutiveleadership, and professional disposition.

The position requires excellent verbal/written communication skills, along with technicalsupportand analytical skills. The candidate will regularly work with all levels ofsupportto troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Supportaudio video technologies and need experience coaching/ mentoring technical team members.

This position is based in St. Paul, MN.

What You Will Do:

• Responsible for Client Support - software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
• Perform a variety of tasks and work supporting audio, video, and other conferencing applications
• Development of processes and KBs for common issue resolution
• Perform root-cause analysis for issues identified, while coordinating with othersupportteams to propose corrective action forsupportprocesses and protocols
• Supportexecutivemeetings including audio visual, on-site & off-site venues
• Readily available to takesupportcalls fromexecutivesand theirsupportstaff
• Perform cursory site evaluations and risk analysis forexecutiveboard meetings
• Works with andsupportsWindows, Mac OS, mobile operating systems, and general computer-related issues.
• Works with mobile device management - e.g., Intune (Android & iOS)
• Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams

Minimum Qualifications:

• Bachelor's Degree in a technical area and 8 years of work experience or High School Diploma/GED completed and 12 years of equivalent work experience
• 1 year of experience in a technical support role
• Experience with Audio Video Technology, both hardware and software
• Experience working with andsupportingWindows, Mac OS, mobile operating systems, and general computer-related issues.
• Experience working with mobile device management - e.g., Intune (Android & iOS)
• Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
• Experience working in a customerserviceenvironment
• Excellent verbal and written communication skills
• Ability to work flexible work hours including occasional nights and weekends
• Ability to work off-site

Preferred Qualifications:

• Experience working with C-suite executives
• Experience leading a technical team
• Ability to adapt in a quickly changing environment and capable of working independently
• Works well under pressure
• Ability to perform well under pressure
• Strong team player with a collaborative mindset

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.