Senior. Customer Business Manager- HVAC

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do

As a Customer Business Manager, you will oversee profitability and execution for the HVAC Service and Installation portfolio within the Higher Education Account in Atlanta, GA. Your role includes meeting contractual obligations, ensuring customer satisfaction, managing projects, scheduling, estimating costs, and coordinating system requirements in collaboration with design engineers. You will also participate in contract renewals and identify opportunities for cost reduction and expanded facility management offerings.

How you will do it

• Manage all aspects of service execution for assigned customers, ensuring contractual compliance and customer satisfaction.
• Identify process improvement opportunities, implement solutions, and exceed customer expectations.
• Build and maintain strong relationships across multiple levels within customer organizations.
• Serve as the primary point of contact, promoting company-wide expertise and service offerings.
• Develop and maintain partnerships with general, mechanical, and electrical contractors, as well as engineers who regularly collaborate with assigned customers.
• Work closely with JCI sales and operations teams to develop account expansion strategies and introduce additional JCI solutions.
• Lead contract renewal efforts and drive business growth through expanded service scopes.
• Achieving profitability goals across all service areas within assigned accounts.

What we look for

Required

• Experience: Minimum 8 years in HVAC Service, Installation, or Engineering Design
• Industry Knowledge: Proven experience in Healthcare, Laboratory, and Higher Education facility environments.
• Leadership & Communication: Strong leadership skills with excellent communication and interpersonal abilities
• Project Management: Ability to manage multiple teams and coordinate effectively with customers.
• Technical Expertise: Advanced knowledge of HVAC and Building Automation Systems.
• Cross-Functional Collaboration: Operational understanding of engineering and sales teams to facilitate seamless integration.

Preferred

• Education: Bachelor's degree in mechanical engineering (ME) preferred or equivalent work experience.