Cash Application Supervisor

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

We are seeking a Cash Application Supervisor to supervise and direct the daily activities of the Cash Application staff and provide annual performance reviews in addition to regular guidance and mentoring throughout the course of the year. This role will also provide staff training as needed to enhance skills and abilities and maintain department policies and procedures.

Maintains current knowledge of cash posting functions while maintaining appropriate certifications and credentials.
• Demonstrates self-direction, problem-solving and a role model for all staff.
• Supervises the day-to-day work functions of the cash posting staff.
• Supervises and coordinates the workflow by means of monitoring volumes, reports and data.
• Utilizes current and appropriate resources to provide up to date information and direction to all staff.
• Monitors, directs and instructs personnel to achieve adequate productivity.
• Performs interviews, hiring, orientation, training, counseling, evaluation, in-services and education of cash posting staff in tandem with the Department Manager.
• Educates, trains and updates staff regarding policies and procedures, expectations and outcomes.
• Creates and coordinates all training materials
• Responds to administration/team member inquiries and resolve complex issues.
• Analyzes and advises Manager of personal and workflow issues and offers suggestions for resolution.
• Tracks trends in cash posting errors, institutes correction plans to prevent further posting errors.
• Performs the basic functions of cash posting, balancing and reconciliation.
• Plans and schedules for staff meetings as needed to educate and motivate staff.
• Responsible for balancing the daily cash receipts to the bank deposits.
• Ensures that all money and adjustments are applied to the appropriate account in a timely manner.
• Ensures that the total payments and adjustments are posted on daily monitor control log and emailed to the appropriate department.
• Ensures all monies are correctly posted by close of each Day and Month to ensure timely reconciliation of cash.
• Download daily bank deposits and reconcile them to cash posting on a daily basis, ensuring all cash deposited the prior day is fully posted within the current business day.
• Monitor volume of unapplied payments on a weekly basis, coordinating with appropriate staff to remediate unrecognized revenue.

Experience and Education:

• High School education or equivalent

Preferred:

• Bachelor's degree in accounting, finance, or a related field
• Accounting / finance experience
• Supervision experience
• Experience with a large customer base and high transaction volume
• Proficiency with Microsoft Office Suite

• Strong interpersonal, oral and written communication skills.
• Strong leadership and influence skills in order to motivate staff and clients.
• Excellent analytical and problem-solving skills.
• Ability to interact well with other staff members, customers, field associates, and businesses.
• Proficient in advanced Excel formulas such as VLOOKUP, XLOOKUP and Pivot Tables.
• Good organizational skills and ability to prioritize to meet deadlines.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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