Manager, Clinical Applications

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.

We currently have a great opportunity available for a Clinical Applications Manager. The Clinical Applications Manager is the primary support function for the field based application specialists. Their role will be to identify the needs of the specialists, and solve them.

Essential Duties and Responsibilities:

This manager will have a wide variety of technical and management experience with special experience in laboratory hematology and urinalysis, implementation and technical presentations as well as a strong background in leading a team.
1. This manager will design, build and maintain the implementation guidelines for all current and future products. They will set customer expectations for the "Sysmex experience" both for the installation and contract duration.
2. They will support the Strategic marketing group in the implementation of all tactics related to customer retention.
3. The manager will be responsible to obtain or build all of the tools and supporting materials required for the application specialists to perform their duties in a most efficient and productive manner.
4. Their duties will be cross functional with all of the other business units who will work with this position to create tools and support materials specific to their disciplines.
5. This position will work with the staff training group to identify training requirements and constantly work to improve skill sets.
6. This position is responsible for continuing education for the application specialists in their primary fields of technical expertise (Hematology Urinalysis, Automation and IT) and increasing relevant sales skills.
7. Provide routine feedback for RSD's for performance appraisal and personnel development.
8. Provide input into both Pivotal CRM tool and Metrixs service support system as required to coordinate activities between service and sales to achieve timely installations.
9. Other duties as requested.

Percentage of Travel: Requires travel, up to 50%, on short notice.

• BS degree required and 5-7 years minimum application support and or management experience. MBA preferred.
• Active ASCP or CLS certification required.
• Med Tech experience
• Experience with all aspects of field implementations for hematology urinalysis and lab automation.
• All MS office predicts, and Windows application skills essential.
• Strong verbal written and persuasive communication skills essential.
• Presentation skills and experience essential.
• Ability to win trust and confidence. Interact with all levels from Lab techs to managers to enhance the Sysmex experience and set achievable customer expectations.
• A strong laboratory background is essential to allow this position to communicate with respect.
• Strong decisive self-motivated skill required.
• Project leadership skills essential.
• Ability to resolve complex, multi-factorial problems essential.
• Leadership and professionalism.

This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

The salary range for this role is $126,000. - $132,300. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, monthly auto allowance, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.