IS Operations Manager for Power BI service

IS D&A Service Owner

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.
The work model for the role is #LI#Onsite
This role is contributing to the IS Services globally.
You will be mainly accountable for:
*Builds IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects.
*Maps business process demand to existing or new IS services, providing and helping on the new demands and projects in collaboration with IS Service Owners.
*Integrates operation and build activities (DevOps scope) in collaboration with the build team.
*Reviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
*Plays an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs.
*Accountable for fulfilling the service requests in the agreed SLAs and collaborating with IS Service Owner to define the domain service catalog.
*Defines (in close collaboration) the level of monitoring, type of monitoring and assures all consumer interaction points lifecycle experience are under control and proper support is provided.
*Contributes to the IS service catalog and sets directions in the areas of service introduction and end-user support.
*Collaborates, defines, optimizes, and reviews incident management, problem management, service requests, and all processes related to domain service delivery and operation.

• Bachelors or master's degree in information systems, computer systems, business engineering or similar
• Basic knowledge of Microsoft product and in particular Power BI and MS Fabric will be advisable
• Strong experience in service and operations management, cloud solutions , agile methodology and IT management.

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
"It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.
ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.
For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning"