Software Technical Support Engineering - Customer Experience

The application window is expected to close on: 6/30/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The Webex Customer Experience group is passionate about delivering exceptional experiences to customers and employees. Our mission is to lead the way in transforming customer service with innovative software solutions. Join us as we create products that empower teams and revolutionize service delivery. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Software Engineer to join our team.

• Maintain and support the Enterprise Contact Center product for both Premise and Cloud (Hybrid) platforms.
• Act as the technical expert for the product, resolving production incidents and performing root cause analyses (RCA).
• Identify and address serviceability gaps, enhancing product resiliency and reliability.
• Ensure seamless feature rollouts and provide effective communication updates to stakeholders.
• Collaborate with cross-functional teams to deliver high-quality, scalable solutions.

• Bachelor's or Master's degree in Computer Science or equivalent work experience.
• 5+ years of experience in product support, design, and development of scalable, highly available applications.
• Strong problem-solving skills to analyze and resolve complex system issues with minimal downtime.
• Proficiency in programming languages such as Java, JavaScript, and Python.
• Expertise in server-side application support (e.g., Java, Tomcat, web applications) and operating environments (Windows/Linux).

• Experience with databases (relational, columnar, document-oriented), MS SQL knowledge is a plus.
• Familiarity with Git source control and CI/CD pipelines (e.g., Jenkins).
• Knowledge of machine learning algorithms, tools, and AI development initiatives is a plus.
• Experience working with RESTful APIs and Agile/Scrum-inspired delivery methodologies.
• Strong communication skills to convey technical concepts to both technical and non-technical partners.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!