Principal Software Engineer - Customer Experience

We are the Webex Customer Experience group, passionate about delivering amazing experiences to both customers and employees. Our mission is to lead the way in transforming how software provides and receives customer service. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Software Engineer to join our team.

Are you ready to help us deliver innovative, high-quality solutions that wow our customers?

• Develop complex software/services, ensuring timely delivery with high quality and reliability standards.
• Operate in a modern agile environment with a DevOps mentality, embracing continuous deployment practices.
• Collaborate with multi-functional teams to align on architecture, design, and dependencies.
• Lead efforts to reduce technical debt, conduct design/code reviews, and resolve production incidents.
• Continuously innovate by researching emerging technologies and contributing to scalable, secure service design.

• Bachelor's or Master's degree in Computer Science or related field with 15+ years of experience.
• 10+ years of experience in architecting and implementing highly available SaaS applications with expertise in Microservices, AWS, Java, APIs, databases, CI/CD, and telemetry.
• Strong understanding of telephony, UCaaS, CCaaS, SIP, and integrations with CPaaS providers.
• Proficiency in REST API design, scalable web application development, and SOA (Service-Oriented Architecture).

• Expertise in automated unit and API testing, continuous integration, and safe deployment practices.
• Hands-on experience with data streaming technologies, messaging queues, and caching systems.
• Strong mentoring and coaching skills with a collaborative, growth-oriented mindset.
• Demonstrated ability to lead by example with tenacity and ownership ethics.
• A fearless approach to learning new technologies and experimenting with innovative development methodologies.
• Excellent communication skills, a passion for clean code, and a commitment to delivering high-quality software.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!