Technical Leader - Customer Experience

The application window is expected to close on: 6/30/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

We are the Webex Customer Experience group, passionate about delivering amazing experiences to both customers and employees. Our mission is to revolutionize how software transforms customer service, empowering people and teams to deliver exceptional outcomes. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Software Engineer to join our team.

• Develop complex software/services from concept to deployment, ensuring high quality, reliability, and scalability.
• Work in an agile environment with DevOps practices, embracing modern tools like CI/CD and automated testing.
• Implement secure, reliable services with telemetry and minimal technical debt.
• Collaborate with cross-functional teams to align on architecture, design, and dependencies.
• Deliver trustworthy, high-value software often, ensuring seamless user experiences and optimized performance.

• Bachelor's or Master's degree in Computer Science or related degree
• 12+ years of experience in architecting and implementing secure, reliable SaaS applications.
• Expertise in Microservices, AWS, Java, APIs, databases, CI/CD, messaging queues, and telemetry.
• Experience with telephony, UCaaS, CCaaS, SIP, SBC, and integration with CPaaS providers.
• Strong understanding of REST API design, scalable web applications, and Service-Oriented Architecture (SOA).

• Advocate for automated testing, continuous integration, and safe deployment practices.
• Hands-on experience with data streaming technologies, caching systems, and performance optimization.
• Proven ability to mentor and coach team members with a growth-oriented mindset.
• Passion for clean, standards-compliant code and a fearless approach to learning new technologies.
• Strong communication skills with a results-driven, collaborative attitude.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!