Customer Service Assistant - Library - Peoria, AZ

Position Title: Customer Service Assistant - Library

Tell me more.....

In this role, you'll be the welcoming face (and voice!) that helps patrons with their passport appointments, payments, and questions-whether in person or over the phone. You'll work closely with our amazing staff to keep everything running smoothly and ensure every visitor leaves with a smile. If you're organized, upbeat, and excited about helping people start their next adventure, we'd love to meet you!

Key Responsibilities:

• Cheerfully answers phone calls and provides helpful information about the library's passport program.
• Schedules passport appointments quickly and efficiently upon request.
• Accepts new passport applications, carefully reviewing all documents for accuracy and completeness.
• Enters basic customer information and service updates into our system to keep things organized and on track.
• Collects and processes in-person payments for passport services, making sure everything is accurate and ready for mailing.
• Assists with other administrative tasks as needed to help keep the program running smoothly.
• Takes on additional related duties as assigned-teamwork makes the dream work!

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are:

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process:

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at employment@peoriaaz.gov or 623-773-7100.

An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.

MINIMUM REQUIREMENTS

Education:

• High school diploma or equivalent.

Experience:

• Previous experience required in the same or similar positions

Licenses and Certifications:

• Valid driver's license upon hire.
• Must complete all required City training courses within six months of hire
• Passport Acceptance Agent training and certification after hire.

Preferred/Desirable Qualifications:

• Ability to maintain a safe work environment in accordance with city policies and procedures for patrons, co-workers and self.
• Ability to communicate clearly and concisely, both orally and in writing.
• Bilingual in English and Spanish is preferred but is not required.