Manager-Data Product Management (Consumer)

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Manager-Data Product Management (PM) (Consumer) drives adoption, growth, and profitability for assigned consumer products and services, by developing strategies, products, and promotions that advance business goals. As a leader on the team, the PM manages high-impact, time-sensitive initiatives and navigates internal and external challenges to deliver results.

The PM is a subject matter expert, staying attuned to customer needs, market trends, competitors, and emerging technologies. They define and communicate product value, collaborate with marketing on go-to-market strategies, and support internal sales and operational teams by assisting in the creation of training resources and through continual engagement with sales leaders. In addition to managing product roadmaps, budgets, and profitability, the PM analyzes performance trends to identify opportunities, develops proposals, and executes initiatives to improve performance where needed. They also lead policy and process development and ensure smooth execution of new product launches.

Act as a consumer product line expert to coordinate and participate in interdepartmental work groups with respect to:
• Leveraging data to support the development of short and long-term competitive strategy to maximize revenue, grow subscribers, and minimize churn.
• Working with stakeholders in setting long term product direction, product lifecycle management, and implementation of new technologies.
• Evaluating potential new market opportunities, supporting new market launches, monitoring actual vs estimated results and monitoring competitive marketing and pricing information and providing updates to impacted teams.
• Preparing business plans and businesses cases as necessary.
• Developing pricing strategies, monitoring effectiveness, and implementing adjustments to maximize gross adds and revenue.
• Ensuring delivery of quality products and services.
• Resolving complex billing, process, or technical issues.
• Implementing process improvements for expense and COGS reduction.
• Managing ongoing operational issues related to technology, software, or system changes.
• Work closely with other business units in support of the following consumer product issues/initiatives:
  • Regulated and legal issues related to assigned consumer products and services.
  • Technical support, installations, and troubles.
  • Bulk, quick-connect, and other MDU sales and marketing initiatives.
  • Strategic billing and system related issues.
  • Creation and ongoing updates for product line collateral, user guides, training guides, webinars, and videos.
  • Sales goals, incentives, results, and product training.
  • Competition/penetration requirement analyses for New Build and Joint Trench projects to determine which are recommended to move forward for leadership review/approval.
• Act as subject matter expert for assigned consumer product/service line(s). Respond to product inquiries from multiple TDS departments related to product specifications, process, procedure, competitors, pricing, and roadmap.
• Prepare annual product plan, annual revenue budgets, and long-range forecasts for assigned consumer product/service line(s). Work with Finance to develop models for revenue/COGS budgeting process as well as business cases to evaluate product line additions and operational viability of existing products and market segments.
• Manage and interface with external vendors in the following areas: vendor selection, contract negotiation and management, ongoing troubleshooting, and regular vendor relationship management and interaction. Responsible for managing quality and service levels of selected vendors. Responsible for business case analysis for making purchase recommendations for new offerings from the vendor.

Required Job Qualifications

• Bachelor's degree OR 4+ years professional work experience.
• 5+ years of telecommunications experience.
• 5+ years' experience in one or a combination of product development/management, project management, finance, marketing, and/or network services/operations.

Other Qualifications

• Maintains current knowledge of customer needs, technology, vendor options, competitive offerings and internal capabilities.
• Results driven, especially in the face of resistance or setbacks.
• Excellent organizational skills, follow-through, and attention to detail.
• Excellent communications skills, including presentation skills to executive leadership.
• Must be versatile and adaptable to work with staff of diverse backgrounds, and levels within and outside the organization.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards..