Senior UX/UI designer

Madison Medical is committed to pioneering the medical and life science solutions of tomorrow. We are driven by a mission to make healthcare safer, healthier and more productive. Our businesses strive to enable positive impacts on health.

We are a group of businesses within one of the largest privately held companies in the world, Madison Industries; a safe haven for entrepreneurs who want to grow their businesses, a culture that encourages teammates to act with an owner's mindset.

Our world class teams design and manufacture leading technologies in the medical, health care, pharmaceutical and bioscience industries. Madison Medical offers a comprehensive range of products that meet the demands of an ever-changing marketplace while improving millions of lives around the globe.

• Improving patient safety while helping to solve the nursing shortage.
• Faster, more accurate test results, so doctors can treat patients more effectively.
• Detecting cancer early to save more lives.
• Enabling those with skin conditions to live healthier, fuller lives.

Elevate Healthcare, a Madison Medical group company, is a leading innovator in the medical simulation industry. We specialize in developing advanced simulation technologies designed to enhance healthcare education and improve patient safety. Our products include a wide range of simulators for various medical fields, from ultrasound and surgical training to emergency and trauma care. Our mission is to make the world safer, healthier, and more productive by providing innovative solutions that elevate healthcare training, ultimately leading to better patient outcomes and a safer healthcare environment.

Job Title: Senior Experience Designer - Healthcare Simulation

Location: 4855 Rue Marc-Blain, H4R 3B2, Montreal, QC

Company: Elevate Healthcare

About Us: Elevate Healthcare is a leading innovator in the medical simulation industry. We specialize in developing advanced simulation technologies designed to enhance healthcare education and improve patient safety. Our products include a wide range of simulators for various medical fields, from ultrasound and surgical training to emergency and trauma care. Our mission is to provide innovative solutions that elevate healthcare training, ultimately leading to better patient outcomes and a safer healthcare environment.

POSITION & REQUIREMENTS SUMMARY:

Join a rapidly growing company in the healthcare industry! As a key member of the Elevate Healthcare team, the Senior Experience Designer will work alongside internal teams and external partners to deliver high-quality products and services. This role will involve collaborating with various departments such as Engineering, Clinical Specialists, Product Management, Procurement, and Internal QA to drive and maintain top-notch quality performance. By leveraging quality tools, this individual will play an integral role in shaping and enhancing the quality culture at Elevate Healthcare.

RESPONSIBILITIES

• User Research & Insights: Plan and conduct in-depth user research, including interviews with healthcare simulation professionals, persona development, contextual inquiry, and task analysis. Understand real-world clinical workflows and identify pain points in healthcare training simulations.
• Define Vision & Strategy: Work with product managers and other stakeholders to define both short-term and long-term visions for the experience of the simulation products. Ensure that UX design is tightly integrated into the overall product strategy and roadmap, aligning with clinical objectives and educational goals.
• Design Healthcare Simulation Experiences: Collaborate with a cross-functional team to design and deliver user flows, wireframes, mockups, and interactive prototypes that lead to intuitive, user-friendly experiences across a wide range of devices and interfaces. Focus on healthcare simulation tools that can be used in diverse clinical settings.
• User-Centered Design Approach: Champion a user-centered design approach, ensuring all designs are optimized for the needs of healthcare simulation professionals and students. Rapidly test and iterate on designs using feedback from real-life user testing, including healthcare environments and simulation scenarios.
• Iterative Design & Continuous Improvement: Revise and refine designs based on feedback from UX research, clinical feedback, product analytics, peers, and internal stakeholders. Ensure continuous design improvement to meet evolving user needs and improve educational outcomes.
• Collaboration & Problem Solving: Work closely with UX peers, clinical experts, and technical teams to problem-solve design challenges, ensuring consistency across healthcare simulation journeys. Contribute to the development of best practices, design tools, and processes that elevate the design team's capabilities.
• Agile Mindset & Change Agent: Promote an agile mindset within the team, fostering a collaborative environment that allows for rapid iteration and flexibility in adapting to new insights and evolving user needs. Be a change agent for improving healthcare training solutions.
• Industry Awareness & Innovation: Stay connected to healthcare simulation industry trends, educational technologies, and design best practices. Suggest innovative ideas and new approaches that will enhance simulation training tools and overall user experience.

This position has no supervisory responsibilities.

REQUIREMENTS

• Minimum 5 years' experience of CX/UX design experience with a strong focus on designing complex applications or digital environments. Preference will be given to candidates with experience designing healthcare simulation systems.
• Solid understanding of the end-to-end iterative UX design process, including planning and conducting user research, conducting heuristics analyses, task analyses, persona development, journey mapping, wireframing, prototyping, and user testing. Experience applying these methods to healthcare or training-related projects is a plus.
• Strong analytical and problem-solving skills
• Prior experience working with healthcare training simulation products, simulation software, or e-learning platforms is highly valued. Understanding medical terminology, clinical workflows, and user needs in healthcare training environments is a significant advantage.

• Strong understanding of mobile-first design principles and responsive design to ensure simulations work across various devices and screen sizes, including tablets and mobile phones used in healthcare settings.
• Excellent communication and collaboration skills, with the ability to work seamlessly with cross-functional teams, including product owners, developers, and clinical experts, to balance the needs of both the product and end-users.

PREFERRED:

• Proficiency in design tools such as Sketch, Axure, Figma, InVision, Adobe XD, etc. Familiarity with front-end technologies like HTML5, CSS, and JavaScript is a bonus.
• Experience advocating for user-centered design with a deep focus on healthcare simulation professionals and learners. Familiarity with accessibility standards is beneficial.
• Passionate about creating impactful, innovative solutions for healthcare simulation professionals and learners. You have a keen understanding of how simulation-based learning can improve patient safety and clinical training.
• Comfortable working in an agile, fast-paced environment with an iterative development process. You enjoy solving complex design challenges and adapting your work based on real-world feedback from healthcare settings.
• Always staying on top of industry trends and new technologies, you bring fresh ideas and innovative solutions to the table that can enhance the healthcare training experience.

GENERAL:

Complies with and enforces all applicable safety rules, regulations and procedures both at Elevate Healthcare and wherever Elevate Healthcare is represented (i.e., program site, trade show, etc.).

• Performs other duties as assigned or as necessity dictates.

PHYSICAL REQUIREMENTS:

Ability to lift or push weight up to 50 pounds (simulators).

• Ability to operate standard office equipment.

Elevate is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.