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Service Line Coordinator

Massachusetts General Hospital
remote work
United States, Massachusetts, Boston
80 Blossom Street (Show on map)
May 07, 2025
Summary
Responsible for collaborating with specialty service clinical leadership to maintain an understanding of provider caseloads in order to efficiently schedule appointments, track key program data, and assist in answering overall service line questions.
Does this position require Patient Care?
No
Essential Functions
-Maintain an understanding of provider caseloads to efficiently schedule appointments.
-Assist with compiling resources for patients referred externally for services.
-Proactively reach out to patients with low engagement to schedule follow ups or determine their status within the service line.
-Assist with tracking and processes for sending patient materials as needed.
-Create and maintain databases that capture appropriate metrics.
-Analyze service line data and provide comprehensive reports to appropriate management and/or director-level staff.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Registered Central Service Technician [CRCST] required

Experience
Service Line Experience 2-3 years required

Knowledge, Skills and Abilities
- Highly organized.
- Self-motivated.
- Proven time management skills.
- Able to move seamlessly between projects.
- Flexible and adaptable in a fast paced, remote work environment.
- Exceptional interpersonal communication skills.



Physical Requirements
  • Standing Occasionally (3-33%)
  • Walking Occasionally (3-33%)
  • Sitting Constantly (67-100%)
  • Lifting Occasionally (3-33%) 20lbs - 35lbs
  • Carrying Occasionally (3-33%) 20lbs - 35lbs
  • Pushing Rarely (Less than 2%)
  • Pulling Rarely (Less than 2%)
  • Climbing Rarely (Less than 2%)
  • Balancing Occasionally (3-33%)
  • Stooping Occasionally (3-33%)
  • Kneeling Rarely (Less than 2%)
  • Crouching Rarely (Less than 2%)
  • Crawling Rarely (Less than 2%)
  • Reaching Occasionally (3-33%)
  • Gross Manipulation (Handling) Constantly (67-100%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


  • The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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