Senior Product Manager - Risk Servicing

What's the role?

As a large mutual insurance company, Risk Servicing is at the heart of how we deliver long-term value to our policy owners. While much of the industry has turned their products into commodities, Northwestern Mutual continues to design and manufacture products driven by our unique understanding of Mutuality. The digital assets managed in the Risk Servicing portfolio are central to this work. We are seeking to bring on a Senior Product Manager to our Risk Servicing Digital Product team. You will work on a talented cross-functional team of business analysts, engineers and subject matter experts in an agile methodology to advance our servicing capabilities for our clients, field and home office. You will lead strategic and transformational efforts impacting these servicing capabilities to deliver critical business outcomes.

The Senior Product Manager will play a key role in supporting risk servicing disbursements (surrenders, withdrawals, loans) and reinstatement processes. Core responsibilities include planning and prioritizing the Jira backlog for our engineering team, overseeing multiple concurrent investment structures, managing KTLO (Keep the Lights On) and compliance projects, and maintaining various systems such as LNSR, NMC Loans back-end, CAS Loans, CAS applications, and Reinstatement systems. The successful candidate will also provide leadership and mentorship to the product team, fostering an environment that empowers team members to deliver impactful business solutions. This role necessitates a collaborative approach, working closely with product managers, engineers, designers, and subject matter experts on cross-functional projects to fulfill our business objectives. If you have a proven track record of managing complex projects and leading dynamic teams, we invite you to apply.

Primary Duties & Responsibilities

• Set Product Vision: Responsible for product vision and appropriate positioning with key stakeholders across the organization.

• Develop Roadmap: Foster the development, acceptance and communication of roadmap. Define and track KPIs for measure of success and delivery.

• Gather Requirements: Participate in cross-functional work to flesh-out key requirements to ensure quality, value and feature integrity.

• Stakeholdering: Awareness and ability to articulate the product and feature stories to a broader audience (outside the internal digital product or engineering teams).

• Engineering Partnership: Partner with engineering to ensure backlog and roadmap is understood and aligned with capacity, new product program offices, HX user experience roadmaps.

• Author Jira Stories: Translate requirements to technical details to build and validate use cases and stories.

• Test Plan Review: Assist with coordinating and reviewing test plans for efforts. Independently provide execution on testing as needed (UAT, checkouts, etc.).

• Feature Prioritization: Develops and maintains prioritized backlog of user stories for implementation according to business value or ROI.

• Facilitates ceremonies: Facilitates the Daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.

• Project Management: Use project management principles to successfully complete and advance work.

Bring Your Best! What this role needs:

• Bachelor's degree or equivalent experience

• 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience.

• Demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, eye for business and high self-awareness/EQ.

• Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning.

• Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.

• Accountability for high quality, value-driven work; place the user in the center of decision making, embrace continuous learning, curious and voice opinions, and take personal accountability.

#LI-Hybrid

Compensation Range:

Pay Range - End:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups