New

Help Desk Technician

TEKsystems
$15.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Harrisburg
May 08, 2025
Description Dep of AG is looking for a help desk technician on a 3-6 month contract to hire engagement who will be exposed to help desk, desktop, and light networking functions. The candidate must have traditional help desk/desktop experience - including break/fix, troubleshooting hardware including printers, desktops, laptops, mobile devices, drivers, monitors etc - installing applications and minor routers and switches. This is a Windows & MS environment. The AG is highly virtual because IT supports the entire PA, but IT support sits in Harrisburg. There are 958 desktops, 331 virtual desktops, and 32 virtual offices (VMWare & Citrix). Total number of end-users are between 11K & 12K users. AG is highly automated. AG's aims for first-call resolution; the team takes between 26-40 tickets per day; they use Kace ticketing systems, and Secure Print, so experience with printers are a plus. AG puts a huge focus on accurate documentation. A great diagnostic ability is a plus. Its ticketing system is Kace, and they have 150 minor applications they support. AG plans to transform its help desk to a service desk over the next year. Additionally, candidates are working in a highly confidential environment such as managing wire taps for undercover agents in the field. Other responsibilities of the help desk support roles, including responding to user tickets, imaging computers, and maintaining the organization's extensive IT infrastructure. The ideal candidate should have skills in using Microsoft Office products, Windows 10 and 11, and the ability to install products. They emphasize the importance of the candidate's personality, as they need to be able to communicate effectively with both high-level and entry-level attorneys. Skills Help Desk, Citrix, VMWare, Desktop Support, Break fix, troubleshooting, Office 365, Desktop, Technical support, Help desk support, Troubleshooting, Service desk, Windows 10, Support, Ticketing system, Windows Top Skills Details Help Desk, Citrix, VMWare, Desktop Support, Break fix, troubleshooting,Office 365,Desktop,Technical support Additional Skills & Qualifications * Must be able to deal with Type-A attorneys * Must be flexible to think outside the box when trying to solve tickets/issues for the user; must be able to adjust to the way that AG does things. * Must have good listening and documentation skills * Personality is key for hiring decision This person will report to our FORMER - Matt Lang. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in HARRISBURG,PA. Application Deadline This position is anticipated to close on May 8, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.