New

Bilingual Member Services Representative

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Richland
May 08, 2025
Join Our Team As a Bilingual Member Services Representative Are you passionate about delivering outstanding service and building deep, lasting relationships? Join our team as a Bilingual Member Services Representative and make a difference in our members' lives! Key Responsibilities: * Provide exceptional service to promote deep and lasting member relationships. * Answer general inquiries and perform account maintenance via phone or email channels. * Meet and exceed key critical metrics. * Research and resolve problems with urgency under the mentorship of the MCC Supervisor or MCCR Lead. * Take ownership of member concerns, set expectations, and provide timely follow-up/resolution. * Identify opportunities to offer additional credit union products, promotions, and services to members, generating referrals that deepen relationships. * Maintain knowledge of credit union policies, procedures, and regulations. * Perform other duties as assigned. Skills & Qualifications: * Bilingual in Spanish and English. * 1+ years of customer service experience. * Ability to organize and prioritize multiple tasks. * Promote and participate in a cohesive team environment. * Effectively communicate ideas and information, both verbally and in writing. * Think creatively to resolve member concerns while adhering to policies and regulations. * Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. * Familiarity and comfort with online systems and other technology. Why Join Us? * Be part of a dynamic team that values member relationships and exceptional service. * Opportunities for growth and development. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) #westpriority25 Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.