Associate Analyst, Digital Services & CX

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As an Associate Digital Service & CX Analyst, you'll support customer experience requirements, process design, system changes, testing, analysis and reporting. Additionally, you'll evaluate emerging technologies that contribute to Charter's vision to drive best in class digital self-service.

WHAT OUR ASSOC DIGITAL SERVICE & CX ANALYSTS ENJOY MOST

• Leveraging data to deeply understand and recommend enhancements to ensure the customer experience with Charter's implementation is industry-leading
• Supporting the integration of new products and services, regulatory requirements, tools, and technologies into existing operations
• Educating and socializing the Digital Service & CX strategy to internal and external partners
• Supporting the definition of requirements and test plans
• Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
• Ensuring all defined business rules/policies are documented and implemented as designed

On a given day you'll work within a team environment as well as independently to help drive digital self-service capabilities. If you're able to analyze and synthesize data and organize effectively, this may be the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business analysis experience: 2 years or more; telecommunications and/or experience with technology/software products: 2 years or more
• Education: Bachelor's degree in Business Administration or related field or equivalent experience
• Skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.)
• Abilities: Prioritize effectively; communicate effectively orally and in writing; show judgement and initiative to accomplish job duties; partner with internal and external stakeholders
• Working Environment: In-office; travel as required; must be willing to work flexible work schedules including evenings, weekends, and holidays

Preferred Qualifications

• Experience: Project management

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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