Collections Specialist - Houston, TX

TITLE: Collections Representative

LOCATION: Houston, TX onsite

RESPONSIBILITIES

• Under general supervision, perform the investigation, analysis, and follow-up for the collection of overdue accounts
• Handle heavy volume of phone calls and email correspondence with customers and company employees
• Organize, plan, and prioritize responsibilities maximizing accurately and efficiency
• Maintain current information in customer files documenting correspondence and process
• Correspond with customers and answer questions regarding their accounts, determine reasons for non-payment, and review credit terms
• Review daily orders to be held or released based on credit status
• Negotiate payment of past due invoices or payment schedules based on customers' financial situation
• Coordinate customer credit changes with the credit department
• Document customer financial status for further credit analysis
• Establish and maintain good working relationships with customers and other SCR, LLC departments
• Other as assigned by manager

BASIC REQUIREMENTS

• Must be local (live within 60 miles)
• Exhibit a stable past employment history
• Strong work ethic and professional demeanor
• Experience using Microsoft Outlook and Excel
• Excellent written and verbal communication skills
• Fast and accurate typing skills
• Excellent organizational skills and keen attention to detail
• Strong interpersonal skills with the ability to work well in a team environment
• Ability to multi-task and prioritize multiple deadlines
• Strong, positive, can-do attitude
• Able to work in a fast-paced environment with shifting priorities
• Administrative experience

PREFERRED

• Prior customer service experience
• 1-3 years business to business commercial collections experience