HSA Custody Operation Analyst

About the Team/Role

We are seeking a detail-oriented and proactive individual to join our team as an HSA Custodial Operations Analyst 1. In this role, you will play a crucial part in the daily operations of our Health Savings Account (HSA) Custodian processes. The ideal candidate will have a strong analytical mindset, exceptional organizational skills, and the ability to collaborate effectively with internal teams and external partners.

How you'll make an impact

:

• HSA Transaction Processing:

  • Process internal bank transfers and wires accurately.

  • Reconcile depository and intermediary bank accounts.

  • Facilitate money movements for HSA contributions and distributions.

  • Facilitate money movements for consumer investment transactions.

  • Coordinate and facilitate sub-custodian processing for financial institutions.

  • Manage Contribution Exception processing from partner notification through resolution.

• Operational Efficiency:

  • Provide input and support in streamlining processes within the HSA Custodian Operations.

  • Contribute to the development and maintenance of procedures related to HSA Custodian Operations.

  • Maintain positive vendor relationships to ensure smooth operational processes.

• Data Gathering:

  • Assist in gathering relevant data related to HSA accounts and transactions.

• Customer and Partner Support:

  • Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service

• SLA Support:

  • Support internal teams and report on external service level agreements.

• Other:

  • Completes other projects as assigned

Experience you'll bring

• Bachelor's Degree in business, finance, accounting or related field preferred but not required

• 1-2 years of experience working in the Financial Services industry

• Strong analytical and problem-solving skills.

• Knowledge of HSA operations and custodial processes is a plus.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a fast-paced environment.

• Detail-oriented with a commitment to accuracy.

• Communication and influencing skills to implement change across the end to end process

• Intermediate accounting knowledge

• Intermediate to advanced computer software literacy (word, excel & Google Suites)

• Organizational/Time Management ability

• Strong customer service and leadership skills

• Flexible/Adaptable to change

• Goal oriented

• Ability to maintain confidentiality

• Ability to multitask

• Self motivated