Parking Cadet Program Lead

Working Title: Parking Cadet Program Lead

State Role Title: Security Officer III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Business Services

Department: 300232 - Parking Field Operations

Pay Rate: Pay Range

Specify Range or Amount: $37,500 - $40,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 05/16/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Parking and Transit Services is seeking a Parking Cadet Program Lead to supervise a staff of approximately 20 student employees, fostering a positive, team-oriented work environment to meet the department's goals of high quality customer service and maintaining the campus parking system. The position will also involve regular enforcement of JMU's campus parking regulations through foot and vehicular patrol, including during evening hours, and assistance supervising parking for campus special events.

Duties and Responsibilities:

The Parking Cadet Program Lead will be responsible for the direct supervision of Parking and Transit Services' student employees (cadets). Duties will include: participating in the interviewing, hiring and training process for new cadets; providing office and field supervision; conducting and composing performance reviews; performing disciplinary actions and terminations as necessary. The position will also be responsible for enforcement of the JMU parking regulations by patrolling campus and issuing citations to illegally parked vehicles. Enforcement will be performed during daytime and evening hours, both on foot and through the use of a License Plate Recognition vehicle. Office duties will include maintaining records and equipment, communicating with student employees and other JMU departments as necessary, and ensuring data accuracy. Additional duties will include assistance with the preparation for and execution of parking operations for campus special events and occasional light maintenance on campus parking facilities.

Qualifications:

Required Qualifications:
- Customer service experience
- Proven ability to work independently
- Excellent interpersonal communication skills
- Demonstrated attention to detail
- Intermediate computing skills including proficiency with Microsoft Office

Additional Considerations:
- Experience in parking enforcement or other law enforcement agencies
- Experience with supervision of undergraduate students

Additional Posting Information:

Hours for this position are Monday - Thursday, 10:00 AM - 8:00 PM. Occasional work outside of these hours may be necessary to facilitate major campus events. This is primarily an outdoor position that will occasionally require working in adverse weather conditions.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.