New

Sr. Dynatrace Tools Lead

Ampcus, Inc
United States, Connecticut, Shelton
May 09, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Sr. Dynatrace Tools Lead Location(s): Shelton, CT Job Description: The Observability Engineer is responsible for overall monitoring of Subway's Infrastructure (Server, Network, Database, Identity. Cloud Services), and applications including iOS and Android mobile apps, internal and external web applications, and custom applications and services. The Engineer is responsible for the installation, configuration, maintenance, and documentation of monitoring solutions. The Engineer is also responsible for training and coaching of the Enterprise Operations Center staff on monitoring solutions. Key Responsibilities: Providing technical guidance / training and escalations from the operations teams (50%). Researching and creating improvements plans for Engineering approval (20%). Monitoring Operations teams queue to ensure requests are handled timely and appropriately (20%). Working with Engineering to learn and prepare operations to support new initiatives (10%). Technical Skills: Hands-on experience leading offshore operations team from both a management and technical perspective. Technical skills required: Deep understanding and hands on experience on Dynatrace platform. Job Functions: - Include the responsibilities, which if excluded, would fundamentally alter the position. Estimated % of time spent Design, configure, and maintain monitoring and alerting software including Dynatrace, SolarWinds, and Splunk 50. Work with technology owners, development teams, and architects to instrument observability solutions and determine monitoring and alerting requirements 25. Provide training and process guidance to Enterprise Operations Center team members 10. Develop and document processes and procedures related to application monitoring software and alert response 10. Proactive monitoring and incident response of Production environment 5. Qualifications: Strong leadership, communication, and interpersonal skills. Ability to lead Operations teams and collaborate with cross-functional teams. Working Conditions: Work is primarily performed in an office setting. May work extended hours or weekends for Major Incident / outage support and off business hours activities. Key Competencies: 1. Accountability. 2. Applied Learning. 3. Attention to Detail. 4. Coaching. 5. Collaboration. 6. Communication. 7. Continuous Learning and Self Development 8. Data Gathering and Analysis. 9. Initiative. 10. Innovation. 11. Presentation Skills. 12. Problem Solving 13. Strategic Thinking. 14. Technical Knowledge/Skills. Certification requirements: Preferred: ITIL 4, Dynatrace Certified Professional, AWS Cloud Practitioner, Microsoft Certified Azure Fundamentals, Splunk Core Certified Power User Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.