Credit Clerk - Headquarters

Credit Clerk

At Johnson Outdoors, home to some of the world's most innovative and best-known outdoor recreation brands, we create amazing outdoor experiences - for adventurers, by adventurers.

Come be a part of the Finance Team supporting our iconic outdoor brands in Fishing, Watercraft, Camping and Diving!

The person in this role maintains the current customer account through daily cash application and provides clerical support needed for the collection of customer accounts.

Based in beautiful and affordable Racine, Wisconsin, at our Headquarters on the shore of Lake Michigan, you'll have incredible access to a variety of outdoor activities whether skiing and snowmobiling in winter, or kayaking, fishing, sailing, hiking or more in summer. Close to both Milwaukee and Chicago, the area boasts a wide variety of amenities including a vibrant arts and culture scene and a host of unique, creative dining options.

Note: This role is a hybrid work schedule (3 days in office/2 remote)

What you will do:

• Performs daily cash application activities which includes but is not limited to posting checks and wires from the bank, posting credit card transactions, creating chargebacks according to customer deductions and maintaining daily balance sheets for cash applied, depositing checks received and maintaining files for cash receipts.
• Performs chargeback review and initial claim processing, researches claim and contacts customer if needed, reviews claim for validity (various chargeback issues-shortages, pricing, terms, returns), and processes the request for payback from customer or credit from Customer Service.
• Performs special credit requests which includes processing refunds, processing intercompany invoices, and maintaining credit department files related to cash and chargebacks.
• Performs customer reconciliation and maintenance under general direction.
• Processes accounts receivable invoices and/or credits as directed.
• Assists with collection calling and deduction management as requested.
• Performs general office support functions which may include:
  
  
  
  • Creating basic documents/correspondence
  • Keying information into a database/spreadsheet.
  • Opening, sorting and distributing mail and documents.
  • Answering calls and inquiries, providing general information and relaying messages.
  • Maintaining office equipment which includes troubleshooting failures and calling for repairs.
  
  
  
  
• Performs other duties as assigned.

What you need to succeed:

• High school diploma or equivalent.
• Typically requires a minimum of 2 years of experience in accounts receivables.
• Good verbal and written communication skills and interpersonal skills to effectively communicate internally and externally in person, and via email and phone.
• Working knowledge of the cash application process and account reconciliation.
• Ability to problem-solve account issues and identify effective resolutions.
• Proficient in using Microsoft Office products (Word, Excel and Outlook) or similar products. Proficiently in using a computerized method to accurately post transactions.
• Good attention to detail and high level of accuracy.

A few pointers about our culture:

• Entrepreneurial spirit and innovation are in our bones! We authentically innovate trusted equipment that gets people out there.
• We are laser-focused on our consumers, and passionate about inspiring people to actively engage with the amazing awe of the outdoors again and again.
• We strive to create meaningful, healthy change in the world as individuals and as a family of brands.
• We value diversity and team members who are willing to wear multiple hats; who take personal initiative, anticipating what needs to be done, and figuring things out to make them happen; but who are also willing to ask for help, to assist others and work together.

What you will receive:

• Share in the company's success - Competitive base salary, with additional earning potential through participation in the annual discretionary cash profit sharing program, and eligibility for annual pay increases.
• Find your work/life balance with generous paid time off and holiday benefits, health insurance and wellness plans.
• Further your career with training opportunities including our tuition assistance program.
• Plan for your future with our 401k with company match and deferred retirement contributions, Sons & Daughters Scholarship program, life and LTD insurance, and more.

All qualified applicants will receive consideration for employment at Johnson Outdoors (and all subsidiaries) without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Johnson Outdoors is proud to be an affirmative action and equal opportunity employer. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact Human Resources at HRSpecialAccommodations@johnsonoutdoors.com to let us know the nature of your request and your contact information.

About Us:

JOHNSON OUTDOORS is a leading global innovator of outdoor recreation equipment and technologies that inspire more people to experience the awe of the great outdoors. The company designs, manufactures, and markets a portfolio of winning, consumer-preferred brands across four categories: Watercraft Recreation, Fishing, Diving and Camping. Johnson Outdoors' iconic brands include: Old Town canoes and kayaks; Ocean Kayak; Carlisle paddles; Minn Kota fishing motors, batteries, and anchors; Cannon downriggers; Humminbird marine electronics and charts; SCUBAPRO dive equipment; Jetboil outdoor cooking systems. Founded in 1970 by Samuel C. Johnson, the Company has delivered double-digit compound annual growth over its history, evolving from a single brand into a nearly $663 million global enterprise with around 1,300 employees across 20 countries.