New

Patient Experience Navigator

TEKsystems
$20.00 - $26.00 / hr
life insurance, sick time, tuition assistance, 401(k), retirement plan
United States, D.C., Washington
May 09, 2025
Patient Experience Navigator Washington, DC \| $20-26 USD/hour Highlight: ** Industry: Hospital & Healthcare* ** Employment Type: Contract (4-months) * ** Location: Washington, DC * Working with an extensive client base, TEKsystems is searching for experienced Medical Administrative professionals in the DC, Maryland, and Northern Virginia area! Benefits of this Role: * Opportunity to work for one of the top three Healthcare Organization in the DMV area * Work with a friendly team * Helpful and supportive leadership and executives * Great Benefits - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k) * Top Local Company -Join the largest employer and hospital in DC * Publicly Traded - Enjoy the stability of working for a publicly traded business * Best-In-Class Training - This client hires based on character, not just skillset as skills can be trained * Growth Opportunities - Look forward to the opportunity to cross-train and chase internal promotions A Day in the Role: * Coordinates all administrative functions related to the Office of Patient Relations and Decedent Affairs such calendar management for the Manager, executing meeting minutes, ordering of supplies, and reconciliation/verification/tracking of expenses and supply usage. * Coordinates and responds appropriately to customer contact touch points across the Office of Patient Relations and Decedent Affairs including, phone calls, survey alerts, emails and walk-ins. * Acts as a Patient Relations Representative. Triages compliments, complaints, grievances, service requests, and service recovery measures to appropriate staff for addressing and follow-up. * Prepares weekly patient advocacy analytics report as delegated by the Department leader. * Coordinates family meetings, follow-up letters and overall feedback management. This includes reviewing past due reports to ensure we are compliant with State and Federal regulations. * Processes paperwork related to decedent affairs and the Medical Examiner's Office (MEO); and enters the necessary data into MedConnect and/or Decedent Affairs Database. Follows up with family members as per hospital protocol regarding storage and removal of the decedent. * Acts as paymaster for the Office of Patient Experience. * Monitors and tracks HR related activities such as maintenance of associates' file folders, occupational health requirements, SiTel competencies and tuition assistance. * Assists in the preparation and monitoring of budgets (capital, expense, staffing, and revenue) for designated cost centers. * Effectively relates to peers, supervisor and customers daily to create a world class/5 Star/stellar experience. * Serves as departmental liaison with internal departments and with external vendors. * Performs other duties and responsibilities as needed relative to Patient Relations and Service Excellence. * * Requirements: * 2+ years experience in Medical Administration or Customer Service * Diploma or GED required * EMR experience preferred Next Steps: * Please apply and The TEKsystems recruiting team will reach out to you to discuss next steps! Pay and Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington D.C.,DC. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.