Director of Knowledge Management & Training
 Forsta | |
remote work
| |
 United States, Illinois, Chicago | |
| 1 N Franklin Street (Show on map) | |
 May 09, 2025 | |
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Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood.
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. The Director, Knowledge Management & Training is responsible for developing and executing a comprehensive training and knowledge strategy to enhance the effectiveness of internal delivery teams and client-facing education programs. This role will drive the creation, organization, and optimization of training content, knowledge-sharing frameworks, and learning initiatives that support operational excellence. In addition, this leader will partner closely with Product teams to ensure that the Product Development Lifecycle (PDLC) incorporates delivery requirements, enabling a seamless transition from product design to implementation and support. Duties and Responsibilities: Knowledge Management & Training Strategy
Content Creation & Learning Development
Cross-Functional Collaboration & PDLC Integration
Process Optimization & Continuous Improvement
Required Qualifications:
Preferred Qualifications:
Education:
Role based on-site in Chicago, IL with three day in office requirement (Tues, Wed, Thurs) and work from home on Mondays and Fridays. Some travel will be required (< 25%) to other office locations or client sites. Flexible to work between the hours of 8AM ET and 5PM ET with the possibility to flex up or down hours depending on business needs. Join a vibrant team where collaboration, innovation, and inclusivity are at the heart of everything we do. Our hybrid work model promotes work-life balance and empowers you to excel in your role while contributing to a positive and supportive workplace culture. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/ | |