BTS Support Dispatcher

Are you looking for a new professional challenge? Do you want to build a fulfilling career with real purpose? Join Bancroft, one of the region's largest nonprofit human services organizations. Here, you'll be supported by coworkers who are committed to one another, and who strive toward one mission and purpose.

As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.

Bancroft is currently seeking a BTS Support Dispatcher to join our BTS department at our Cherry Hill, NJ headquarters.

The BTS Support Dispatcher acts as first-level support for basic requests and triages all other BTS requests. Manages BTS procurement and asset inventory processes.

How You Can Make A Real Impact:

Leverages the BTS call center electronic ticketing system to assign requests to appropriate
• Acts as initial contact for Bancroft employees calling in BTS related problems and service
• Provides basic support and troubleshooting where applicable at time of initial Including but not limited to password resets, printer installs, termination requests, etc.
• Answers Technical Support telephone Completely and accurately documents incoming requests received via phone call, voicemail, or intranet, to include requestor's name, explanation of problem, etc. Assigns the work order according to BTS procedures.
• Provides administrative support in the areas of trouble ticket maintenance, software and hardware
• Assists with the purchase requisitions process for BTS department
• Manages Stewart/Xerox Business printer

We Are Hiring BTS Support Dispatcher Who:

• Have a High School diploma or equivalent.
• Minimum of one year of relevant work experience in a professional office environment.
• Comfortable and capable in working with computer applications.
• Fundamental knowledge of software such as Microsoft Word, Excel, PowerPoint, and Google Apps.
• Ability to interpret, analyze, and modify application generated data.
• Comfortable in a multitask environment.
• Extremely effective oral and written communication skills, customer service skills, and ability to communicate guidance and instruction to users who call in BTS related issues.
• Valid driver's license required in incumbent's legal name and current address with no provisional restrictions.
• Minimum 18 years of age required.

What You'll Love About Bancroft:

• Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose.
• Lasting Bonds: We are a close-knit, committed team who feel like a second family
• Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs
• Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more

About Bancroft

At Bancroft, you'll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft.

Real Life. Real Purpose.

bancroft.org/careers

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.