Specialist - Central Pay

Summary:

As a vital member of our team, the Central Pay Specialist, under the guidance of the Central Pay Senior Manager, plays a pivotal role in delivering exceptional service and support. This position is designed for a proactive individual who thrives on enhancing customer satisfaction and ensuring the smooth operation of Central Pay services.The ideal candidate will possess exceptional active listening and critical thinking skills, allowing them to effectively address and resolve customer issues. Strong verbal and written communication abilities are essential for fostering clear and productive interactions with diverse stakeholders. With a keen eye for organization and a commitment to follow-through, the Central Pay Specialist will adeptly manage multiple tasks and deadlines while building lasting relationships. This role is perfect for someone passionate about problem-solving and dedicated to driving success within the Central Pay framework.

Primary Duties and Responsibilities:

Coordinates Implementation: Manage Central Pay Services implementation for pharmacy customer enrollment or disenrollment in Elevate & Accelerate Provider Networks

Payment Accuracy: Conduct daily reviews and outreach to ensure that pharmacies are paid accurately and on time, enabling them to manage their business and pay their distribution invoices

Payment Issue Resolution: Identify and escalate missing payments and support details by collaborating with Central Pay vendor partners and PBMs

Collaboration: Work closely with customers, sales teams, Central Pay vendor partners, and PBMs to facilitate effective communication and resolution of issues

Customer Support: Provide support for pharmacy customers regarding account setup, payments, reconciliation, and funds on hold, ensuring high levels of customer satisfaction

Risk Assessment: Monitor customer accounts and user access to identify potential risks and ensure security measures are in place

Collections Outreach: Assist with establishing outreach to delinquent accounts for collections, ensuring timely follow-up and resolution of outstanding payments

Documentation: Document processes and procedures to maintain clear guidelines and enhance operational efficiency

Project Management: Complete special projects and perform other duties as assigned, demonstrating flexibility and a proactive approach to tasks

Experience and Education Requirements:

• Requires broad training in fields such as business administration, accountancy, sales, or finance, obtained through the completion of a four-year bachelor's degree or equivalent work experience

• A minimum of one (1) year of directly related and progressively responsible experience is normally required

• Experience in retail pharmacy support, including knowledge of PBM claims processing, payment processing, and reconciliation, is preferred

• PBM and PSAO background, preferably with pharmacy reconciliation experience

• Knowledge of Cencora products, programs and services, preferred

• Ability to work under pressure to balance competing priorities and to meet time-sensitive deadlines

• Strong analytical skills and attention to detail, with the ability to convey results of analysis and resolve problems in a logical, organized fashion

• Ability to understand market trends that affect pharmacy business and apply this knowledge to enhance service delivery

• Dedicated focus on customer satisfaction to ensure high levels of service

• Strong Microsoft Office skills in WORD and POWERPOINT

• Advanced financial analytical skills in EXCEL is required

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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