Senior Analyst-Account Services

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Senior Analyst, you will work with internal and external partners for support for one of our largest enterprise customers. You will be responsible for supporting the account and sales team to grow revenue, build strong partnerships, and maintain a healthy account score. As a Senior Analyst you will have the autonomy and authority to make decisions that will impact the company you support. A core role function is managing the relationship between the Global Enterprise team, the sales team, and the enterprise customer. In partnership with the sales team you will be responsible for the overall strategy of our customer's complex solutions and lifecycle management.
Additionally, you will be responsible for partnering with the BFO, National Operations, Core, GTS, Contract Management, Financial Services, and WEHD.Specific duties include but not limited to:

• Being the primary contact between the contract management, Business Finance Operations team, and sales teams to ensure that migrations are completed accurately.

• Analyzing large amounts of data to complete audits on highly complex profiles. You will audit CLIN customers, migrations, and other customer billing requests to ensure accuracy and compliance.

• Developing and providing continuous project management, tracking, and reporting for all purchase order/ funding-related projects handled by the team.

• Developing and maintaining an expert level of knowledge regarding Verizon Wireless products, services, and technical support solutions offered to Wireless Federal customers.

• Driving change by gathering, verifying, and distributing crucial information. This enables cross-functional teams to align their efforts and swiftly resolve customer-impacting issues in real time.

• Being a proactive problem-solver capable of developing unique and creative solutions.

• Providing recommendations, solutions, and feedback to both internal and external customers.

Where you'll be working...

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience with facilitation and communication across all levels of the organization.

• Experience with Microsoft Excel, Word PowerPoint, or Google Sheets pivot tables, basic formulas, reporting, and Vlook Up.

• Experience in thriving in ambiguous environments and excelling at building and maintaining strong relationships with external clients, internal stakeholders, and partners, recognizing these connections as crucial for achieving positive outcomes.

• Experience in problem solving.

• Communicating with customers and making recommendations for solutions to complex account concerns.

Even better if you have one or more of the following:

• Experience working with Federal Customers as a Global Enterprise Advisor.

• Experience in auditing Federal/ DOD customers to ensure contract compliance.

• Experience in Federal contracting requirements.

• Experience in Negotiation and persuasion skills.

• Experience in highly developed communications skills, are able to establish rapport with business personnel at all levels.

• Current BGCO experience working with Public Sector customers.

• Experience working with VZW Billing Systems and BGCO tools, including: ACSS, WFM, VIP, BI&R, My Business/ MBA, SFDC.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.