New

Contact Center Representative

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
501 West Jackson Street (Show on map)
May 12, 2025
Posting Date 05/12/25 Application Deadline 05/17/25 Pay Range $19.75 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Call Center About the Position Do you have excellent customer service skills and a passion for helping others? Are you interested in using those skills to communicate with Maricopa County's constituents? If so, this may be the position for you! As the Contact Center Representative, you will answer incoming calls from community members in Maricopa County and efficiently provide correct information, transferring them or finding answers to their questions regarding the Supervisors, Treasurer, Assessor, and Recorder (Elections) departments. Don't miss out on this opportunity to make a meaningful impact - apply today and be a part of our vital mission! About Us The mission of the STAR (Supervisors Treasurer Assessor Recorder) Call Center is to provide knowledgeable, courteous and efficient information to all incoming telephone questions to the Recorder, Elections, Treasurer, Assessor, and Clerk of the Court offices, and to assist callers to the County Switchboard. With access to these multiple departments and their data, the Customer Service Representatives can answer nearly every question in a single call, including questions concerning ownership, assessed value, and property tax. Bi-lingual agents are also available. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Two years of administrative and/or clerical experience to include at least six months of call center experience High school diploma or GED Certificate An equivalent combination of post-secondary education and job-related experience may be substituted for the minimum qualifications on a year-for-year basis We Also Value Call center experience working with voter registration, mortgage, title, or independent property assessment companies Call Center experience working with a county Treasurer, Assessor, or Recorder's office Job Contributions Receive calls that require skilled communication and accurate information based on polices, guidelines, and directives of each Agency represented Act as a communication facilitator between the public, call center management, and the Agencies Communicate and process information to the Lead or Supervisor when necessary Working Conditions The position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Requires long periods of sitting while completing computer activities Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!