Provider Lifecycle Liaison (On-Site)

UCLA Health is seeking a Provider Life Cycle Liaison to oversee and facilitate the onboarding, offboarding, and lifecycle changes for ambulatory healthcare practitioners across the Faculty Practice Group (FPG). Reporting to the FPG Support Services Manager, this role is central to ensuring accuracy, compliance, and coordination among departments such as Credentialing, Billing, Enrollment, Marketing, and Human Resources.

In this role, you will:

• Manage the full lifecycle of onboarding and offboarding activities for physicians and other healthcare providers, coordinating across departments to ensure timely and complete execution of all processes.
• Track and maintain provider records, including licenses, certificates, immunizations, online trainings, and other credentials.
• Act as the primary liaison between new providers and various departments, ensuring timely communication, training completion, and access to clinical tools.
• Monitor and verify reappointment timelines, credentialing statuses, and privileging updates, including UCLA and non-UCLA affiliated hospitals.
• Maintain provider rosters, onboarding databases, resignation notifications, and application tracking spreadsheets.
• Troubleshoot issues related to payer enrollment, licensing, and provider record discrepancies, and escalate as necessary.
• Provide technical support for online applications used by providers during credentialing and onboarding processes.
• Serve as a subject matter expert for provider data workflows and contribute to continuous process improvement efforts.

Salary Range: $76,200 - $158,800/annually

We're looking for a highly organized, detail-oriented professional with:

• Bachelor's degree in a related area and/or 1-3 years in equivalent experience/training
• Experience working across the full provider lifecycle, including credentialing, onboarding, and payer enrollment, required
• Ability to independently manage competing deadlines and priorities in a high-volume environment
• Strong interpersonal, written, and verbal communication skills to collaborate with providers and stakeholders at all levels
• High-level proficiency in Microsoft Office (Word, Excel, PowerPoint) and credentialing or onboarding database systems, required
• Knowledge of data management and documentation methods used in medical credentialing, preferred
• Familiarity with regulations related to medical licensure, credentialing, and compliance, required
• Proven ability to identify issues, analyze data, and develop solutions using sound judgment, required
• Ability to maintain confidentiality and professionalism while handling sensitive provider information, required
• Demonstrated commitment to process improvement and service excellence, required