Institutional Trust Administrator

• Work closely with Relationship Managers, Product Management, Middle Office and other internal colleagues to ensure accounts are properly administered in accordance with all policies and procedures. Resolve all documented account exceptions within the policy deadlines.
• Resolve client issues and create specialized reporting requirements for assigned book of business, escalate to Alternate Group Manger as needed.
• Assist team in achieving departmental retention goals.

• Ensure that fees for all assigned client relationships are billed accurately and collected in a timely manner to assist in meeting departmental revenue objectives.
• Monitor the applicable databases to ensure directives are entered and updated appropriately.
• Understand and adhere to all department policies/procedures and regulatory issues and requirements to minimize Bank and client risks.
• Participate/lead special projects or team assignments to improve efficiencies, achieve greater quality standards and enhance service levels within the department and throughout the Bank.

• Effectively manage client base to provide excellent references.
• Work with product management team in preparing RFP responses, sales presentations and new product development.
• Identify and cross-sell products and services to existing book of business.
• Partner with Relationship Managers and Business Development Officers bringing in new business to achieve position sales goals.

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.