New

Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Lansing
May 13, 2025
Job Description: * Work with Respiratory Department Staff and Program Managers to provide instruction, service, and troubleshooting techniques for respiratory equipment to patients. * Educate and teach patients and caregivers how to use and care for respiratory equipment. * Set up equipment, explain equipment to patients, and explain financial responsibilities to patients. * Complete all company, insurance, and/or government-provided paperwork timely and entirely (e.g., delivery tickets, safety checklist forms, patient booklet receipts, equipment-specific instruction/cleaning forms). * Double as a Customer Service Representative at the store location when not on location with patients. * Answer inbound calls, make outbound calls, and handle emails. * Obtain, analyze, and verify the accuracy of information received from referrals, create orders, and schedule patients to receive equipment as ordered by their doctor. * Process orders, route calls to appropriate resources, and follow up on customer calls where necessary. Requirements: * Medical or clinical experience (Medical Assistant/CNA/Insurance Verification). * Experience working one-on-one with customers. * Confidence and ability to communicate effectively, including explaining medical equipment, troubleshooting, and explaining insurance and financial responsibilities. * Ability to understand technical equipment and attention to detail. * Must be able to lift 50 lbs. and assist patients into a seated position. * High School Diploma or equivalent. * One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management. Work Environment: * Work at the Lansing store location and in medical facilities and assisted living facilities. * Business casual attire or scrubs; close-toed shoes required. * Schedule: Mon-Fri, 8am-5pm (1-hour lunch break) Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lansing,MI. Application Deadline This position is anticipated to close on May 26, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.