New

Customer Support Specialist (Financial Services)

TEKsystems
$26.44 - $31.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nevada, Las Vegas
May 13, 2025
Description This role is to provide exceptional service to Agents and Partner Offices, work with our on-site technical and customer support staff, ensure exceptional client service and bring resolution to open issues and inquiries. Our Agents and Partners leverage our Agent Relations team to obtain information for their portfolios, merchant accounts, tickets, products and solutions. We are responsible to provide answers, bridge knowledge gaps, solution issues and inquiries, provide training and support as well as proactively recommend ways to streamline operational efficiencies. The ideal candidate should have an understanding that our Agents & Partners' success is also our success. Being able to work in a collaborative and highly motivated environment is critical. Ultimately, you will be a person our Agents & Partners trust. They will rely on you to provide timely and accurate solutions to their support and merchant-portfolio related concerns. Additional Skills & Qualifications Bilingual is no longer needed but highly preferred * Customer Service and Payments-related experience (Needed) * Hands-on experience with industry recognized hardware & services * Solid technical and payments experience with an ability to give instructions to a non-technical audience * Strong Computer proficiency-including Microsoft Office, Internet, Outlook, Excel, etc. * Ample experience in fielding heavy call flows and ticket volumes * Spelling, punctuation, and grammar skills are also important for all positions within the company. These skills are necessary to complement organization, attention to detail, independence, analyzing information and decision making for prioritizing tasks * Experience in a fast-paced office environment * Ability to take initiative and utilize innovative techniques * Ability to collaborate and problem solve with various departments throughout the organization * Ability to plan, prioritize and coordinate daily tasks; time-management is key * A positive attitude, professional work ethic, ability to learn quickly and excellent verbal communication skills are a must! * Team-player Work Environment Hours: Monday - Friday 8 hour shift starting at 6am or 7am Their is a lot of opportunity for career growth in this role. The Vegas office is a new office with Ping pong tables, they are big on team culture, have catered lunches, offer great benefits, etc. The company definitely has a start up/fintech culture. They are wanting to invest heavily in the Vegas site, and all of the C-Suite actually sits in the office so the team in Vegas will have the ability to interact with the executives on a regular basis. #westpriority25 Pay and Benefits The pay range for this position is $26.44 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Las Vegas,NV. Application Deadline This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.