Operations Supervisor

Operations Supervisor

JOB SUMMARY The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

ESSENTIAL FUNCTIONS/DUTIES

* Supervise, direct, and develop field staff to provide the highest possible level of patient care.

* Maintain quality field operations through daily contact, oversight, communication, and evaluation.

* Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.

* Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.

* Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.

* Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.

* Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids. Cover open shifts with appropriate employee assignments or by filling in as needed.

* Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.

* Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.

* Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.

* Prepare reports and manage projects as assigned by the Operations Manager.

* Assure that all necessary payroll is properly completed and submitted in a timely manner.

* Assist with and engage in the recruitment and training of new employees.

* Maintain employee training records and track employee certifications/accreditations for compliance.

QUALIFICATIONS

* Minimum 3 years of EMS field experience.

* Prior FTO or other leadership/supervisory experience preferred.

* High School Diploma or Equivalent (GED), with some advanced education preferred.

* EMT/Paramedic Certification.

Effective oral, written, and interpersonal communication skills

* State Driver's License with driving record in compliance with GMR's Safety & Driving policy

* BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

• Demonstrated effective track record cultivating relationships with internal and external customer-base.
• Driving record in compliance with AMR policy regarding insurability.